Archive for the ‘ Business Improvement ’ Category

The Need For Customer Service Feedback

Having good employees should not be the exception, it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we […]

Lack of Confidence At Work

There are three primary reasons that employee will lose motivation at work. Lack of Confidence Lack of Focus Lack of Direction Today, I want to talk about the first one, “Lack of Confidence.”  Recently, we hired a new employee and over the past couple of weeks I have seen where a lack of confidence in […]

3 Tips to Help You Express Your Frustrations At Work

Work isn’t always a happy place and if you are like most people, you probably get frustrated with your job every now and then.  At times, you may even feel like you have had enough and it is time to quit.  But you don’t.  What stops you from quitting? Is it that you realize jobs […]

Conflict Can Equal Progress In The Workplace

Conflict is bound to happen at work, but there are advantages to it.  Without conflict, nothing would change.  If you are dissatisfied with how a system works and someone else thinks it is okay, or if there were no conflict in opinion, there would not be a chance to improve the system and create a […]

Is Eye Contact Really That Important?

The other day I was conducting interviews for a new staff member and had an interesting experience with one of the candidates.  While asking some key questions the candidate would answer appropriately but would then shift her eyes away from mine. At first, I thought she was nervous, but this continued for several questions when […]

Are You a Giver?

I just re-read a great little book that left me inspired to continue to be a giver.  What is a giver?  I guess it depends on who you are, what it is that you do and if you have the desire to do it at a higher level. The book I’m referring to is called […]

Managing Employees Poorly

Most medical professionals receive training in emergency first aid.  Not only do they receive training during school they need to receive continued training every 2-3 years by attending a course and taking a test to receive their emergency first aid card. Not much has changed in the course for years, but the need to have […]

Do You Only Work Hard When You Have To?

An interesting thing happened at the office the other day.  One of our staff members was going to be leaving on vacation the next day and had a lot of work to do before going.  We have been busy at work and a little short handed lately and I knew that each of us had […]

Be More Optimistic

If you asked 100 people if they would like to be happy at work what do you think they would say? I am sure they would love to be happy every day at work. I try to promote happiness each day at the office. If I had to work in a place or for people […]

Workplace Culture Is Not Created Overnight

In my consulting business I often encounter business owners who think running a business, developing a company culture, hiring the right people, making them happy and productive should be an easy task. What is wrong with this picture? All of the above take time and effort and then more time and effort just to begin […]