Archive for the ‘ Customer Service ’ Category

Lessons from Disney – Throw Back Thursday

Happy Thursday to you all!  Last year when I was at the Disney Hotel to present at one of the largest Podiatric Medical Conferences in the U.S. ,  I shared with you some lessons from Walt Disney.  I thought it would be great to revisit a lesson or two again this year.  I hope you enjoy […]

Regenerate Spirit At Work

“Let no one ever come to you without coming away better and happier.” ~ Barbara Glanz Today, I want to give you some tools to help create an environment where employers, employees and their customers can enjoy and thrive in. If you have not read any of the books by Barbara Glanz, you will want […]

If it is not fun, you’re wasting your life

“There is no reason that work has to be suffused with seriousness…Professionalism can be worn lightly.  Fun is a stimulant to people.  They enjoy their work more and work more productively.” ~ Herb Kelleher, CEO, Southwest Airlines I am a firm believer that levity at work is one of most important ingredients necessary in creating […]

You Can Make A Difference

There is something to be said for when you find what works and when duplicated it produces the same successful result; that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, a good example would be customer […]

Who Do You Want To Hire?

We have just hired a new employee at our practice. She is just what the “doctor” ordered (appropriate, I work in a medical office). Actually, she was the only person that I interviewed for the position, which I am sure you may find unusual, but I will tell you why. When I place an ad […]

What Do Your Customers Want?

“I think that a lot of players and a lot of teams do not think of contact lenses as being a part of that essential gear, but it truly is.  You want every competitive advantage you can find and obviously having great vision is one of those advantages”  ~ Heather O’Reilly What Do Your Customers […]

Good Business Moves

I went into our local dry cleaners the other day. The clerk walked up to the counter asked my name, counted my clothing items, took my money and never once did I see her eyes. If your business has customers, then you are in the customer service business.  Each encounter with a customer or potential […]

Communication Miracles At Work

  Communication with others, whether it is at work or home, takes effort.  Often times what happens when trying to communicate with others is that generally we will believe that our reality is the only one that counts.  We think that everyone thinks like we do and agrees with what we think. At work clear […]

Can You Make Them Feel Good?

The topics on Leadership and Management often discuss the importance of praise and complimenting your employees, as it increases their self-worth and inspires them to do a great job. What is not seen much are topics for leaders and managers about showing their employees the importance of passing praise and compliments along to those they come […]

Can You Really Make Your Workday Better?

Many of our jobs are very stressful and hectic.  At times is it hard to be thankful when we are “under the gun” to perform and produce. I have talked to people who are unhappy with their work situation and feel that there is no way that things could ever change.   If this sounds like […]