Archive for the ‘ Customer Service ’ Category

Grow Your Service Level

Brendon Burchard said, “You grow into the service level you want to provide.”  We know it is our choice how we present ourselves each day at work with our customers and coworkers. But, I think the message that Brendon is trying to get across though is that we need to make the effort to grow […]

Pursuit Of Happiness

To feel good and thrive, researchers say that people need a 3:1 positivity ration.  That means we need to hear three positive statements for every negative statement. Having a positive attitude has been linked to mind-body-spirit benefits including: Greater creativity and increased intuition Better cardiovascular health and reduced risk of stroke. Increased resilience and happiness […]

You Need To Listen To Solve The Problem

When I was at a conference a couple of months ago a Malpractice Attorney was speaking on how to handle problems with patients or clients to keep them from escalating and becoming serious issues.  She said that most problems can be solved if we would just take the time to ask questions and then listen […]

The Need For Customer Service Feedback

Having good employees should not be the exception, it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we […]

Are You a Giver?

I just re-read a great little book that left me inspired to continue to be a giver.  What is a giver?  I guess it depends on who you are, what it is that you do and if you have the desire to do it at a higher level. The book I’m referring to is called […]

Lessons from Disney – Throw Back Thursday

Happy Thursday to you all!  Last year when I was at the Disney Hotel to present at one of the largest Podiatric Medical Conferences in the U.S. ,  I shared with you some lessons from Walt Disney.  I thought it would be great to revisit a lesson or two again this year.  I hope you enjoy […]

Regenerate Spirit At Work

“Let no one ever come to you without coming away better and happier.” ~ Barbara Glanz Today, I want to give you some tools to help create an environment where employers, employees and their customers can enjoy and thrive in. If you have not read any of the books by Barbara Glanz, you will want […]

If it is not fun, you’re wasting your life

“There is no reason that work has to be suffused with seriousness…Professionalism can be worn lightly.  Fun is a stimulant to people.  They enjoy their work more and work more productively.” ~ Herb Kelleher, CEO, Southwest Airlines I am a firm believer that levity at work is one of most important ingredients necessary in creating […]

You Can Make A Difference

There is something to be said for when you find what works and when duplicated it produces the same successful result; that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, a good example would be customer […]

Who Do You Want To Hire?

We have just hired a new employee at our practice. She is just what the “doctor” ordered (appropriate, I work in a medical office). Actually, she was the only person that I interviewed for the position, which I am sure you may find unusual, but I will tell you why. When I place an ad […]