Archive for the ‘ Customer Service ’ Category

The Need For Customer Service Feedback

Having good employees should not be the exception, it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we […]

Are You a Giver?

I just re-read a great little book that left me inspired to continue to be a giver.  What is a giver?  I guess it depends on who you are, what it is that you do and if you have the desire to do it at a higher level. The book I’m referring to is called […]

Lessons from Disney – Throw Back Thursday

Happy Thursday to you all!  Last year when I was at the Disney Hotel to present at one of the largest Podiatric Medical Conferences in the U.S. ,  I shared with you some lessons from Walt Disney.  I thought it would be great to revisit a lesson or two again this year.  I hope you enjoy […]

Regenerate Spirit At Work

“Let no one ever come to you without coming away better and happier.” ~ Barbara Glanz Today, I want to give you some tools to help create an environment where employers, employees and their customers can enjoy and thrive in. If you have not read any of the books by Barbara Glanz, you will want […]

If it is not fun, you’re wasting your life

“There is no reason that work has to be suffused with seriousness…Professionalism can be worn lightly.  Fun is a stimulant to people.  They enjoy their work more and work more productively.” ~ Herb Kelleher, CEO, Southwest Airlines I am a firm believer that levity at work is one of most important ingredients necessary in creating […]

You Can Make A Difference

There is something to be said for when you find what works and when duplicated it produces the same successful result; that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, a good example would be customer […]

Who Do You Want To Hire?

We have just hired a new employee at our practice. She is just what the “doctor” ordered (appropriate, I work in a medical office). Actually, she was the only person that I interviewed for the position, which I am sure you may find unusual, but I will tell you why. When I place an ad […]

What Do Your Customers Want?

“I think that a lot of players and a lot of teams do not think of contact lenses as being a part of that essential gear, but it truly is.  You want every competitive advantage you can find and obviously having great vision is one of those advantages”  ~ Heather O’Reilly What Do Your Customers […]

Good Business Moves

I went into our local dry cleaners the other day. The clerk walked up to the counter asked my name, counted my clothing items, took my money and never once did I see her eyes. If your business has customers, then you are in the customer service business.  Each encounter with a customer or potential […]

Communication Miracles At Work

  Communication with others, whether it is at work or home, takes effort.  Often times what happens when trying to communicate with others is that generally we will believe that our reality is the only one that counts.  We think that everyone thinks like we do and agrees with what we think. At work clear […]