Archive for the ‘ Employee Training ’ Category

Do You Only Work Hard When You Have To?

An interesting thing happened at the office the other day.  One of our staff members was going to be leaving on vacation the next day and had a lot of work to do before going.  We have been busy at work and a little short handed lately and I knew that each of us had […]

The Goal is What?

I was reading a supervisor’s guide by Skillpath Publications the other day and found some good advice in a chapter called “How to achieve goals and improve quality.” It stated that many companies have slogans throughout their building about “Doing it right the first time,” Strive to be error free,” and “Make customers loyal.” Posters […]

How To Communicate Expectations With Employees

“What if, and I know this sounds kooky, we decided to communicate with the employees.” Employers, supervisors and managers will often communicate with their staff members as they would with their friends, very casually.  This may not be the most effective way of communicating with those that you work with, as they need a more […]

Maximizing Your Potential

In my consulting practice I have the pleasure to mentor managers. The goal is to increase their strengths, understand their weakness and maximize their overall potential as a manager. There are three key areas that a manager needs to diligently work on if they truly wish to maximize their potential as a manager in the […]

When You Need To Let An Employee Go

Managers have the difficult task of letting team members know when they are not performing up to standards.  Even though we know that we must do what it best for the company, it does not make it any easier when it comes time to speaking to the employee. Usually the team member will have some […]

What Do Your Customers Want?

“I think that a lot of players and a lot of teams do not think of contact lenses as being a part of that essential gear, but it truly is.  You want every competitive advantage you can find and obviously having great vision is one of those advantages”  ~ Heather O’Reilly What Do Your Customers […]

Good Business Moves

I went into our local dry cleaners the other day. The clerk walked up to the counter asked my name, counted my clothing items, took my money and never once did I see her eyes. If your business has customers, then you are in the customer service business.  Each encounter with a customer or potential […]

Can You Make Them Feel Good?

The topics on Leadership and Management often discuss the importance of praise and complimenting your employees, as it increases their self-worth and inspires them to do a great job. What is not seen much are topics for leaders and managers about showing their employees the importance of passing praise and compliments along to those they come […]

The Art Of Learning To Communicate?

What possibly could be so difficult about communicating with another person?  Most of the time we think there are very few problems when trying to convey our thoughts, ideas and opinions to another person with whom we are speaking. We are just fooling ourselves, as nine out of ten times the person who we are […]

How Are Your Customers Treated?

Every business depends on customers of some type.  Without them they would no longer be in business.  It is highly important that business owners hire the right person to represent their company as these are the people who are going to be serving their customers in some capacity. The other day a colleague and I […]