Archive for the ‘ Physician/Owner ’ Category

Thank You For Your Efforts

Changes at work can be challenging to say the least.  For the most part employees like knowing what they need to do each day and how to get it done correctly.  When restructuring job tasks are necessary due to growth, or better methods of keeping the people who do the tasks involved in the process […]

Putting People In their Place

Why is it that so often when someone does something that we do not like or agree with we think that we should correct them?  Do we really know all of the “correct” answers and think others should think or do what we say?  Maybe we should take Jay’s advice and put ourselves in their […]

You Need To Listen To Solve The Problem

When I was at a conference a couple of months ago a Malpractice Attorney was speaking on how to handle problems with patients or clients to keep them from escalating and becoming serious issues.  She said that most problems can be solved if we would just take the time to ask questions and then listen […]

Be Kind To Yourself And Have A Plan

Happy New Year! It is that time of year again when many people make commitments for change in their lives.  It is estimated that 80% of New Year’s resolutions are broken by February. The problem is once a person fails to keep their resolution they quit instead of starting again until they are successful. It […]

What Do You Do With Stink Bombs?

Problems are bound to come up, if it is not today or tomorrow, you can pretty much guarantee that the day after you will be faced with some sort of problem either at home or work.  My good friend, Rem Jackson the CEO of Top Practices says that you can expect 2-3 big stink bombs […]

A Few Points About Salaries

In helping physicians during their hunt for a new hire the subject of salary always arises.  I find it interesting that 80% of the time the employer wants to hire someone who will do an excellent job, but they want to pay them lower than the going rate.  When I ask them why? they usually […]

What is an Outstanding Employee?

One of the services I provide in my consulting business is to help physicians find the right employees for their practice.  This is not an easy task, especially with so many people looking for jobs right now. Many of the resumes I look at are from people who are applying for positions they have no […]

Company Betrayal

I received a phone call recently from a friend who manages a retail store, he needed some input on how to motivate his employees after an event that happened with his company this past week.  Apparently his company had been negotiating a deal to sell to a larger company and of course the employees were […]

3 Qualities Employers Look For

I was talking to an employer recently about hiring, firing and what goes on in between the two and asked him “what makes a good employee to you?” He did not even have to think twice about it, his immediate response was the following three points; 1. Someone who anticipates needs. 2. Self-motivated. 3. Core […]

Making A Great Impression With Excellent Customer Service

Since I work in the patient/customer service business I am always on the lookout for great examples of it to share with others in the office or in lectures, because I know we grow and change by learning and implementing good ideas in our workplace. I usually am on the look-out for examples of good […]