Archive for the ‘ Practice Management ’ Category

Thank You For Your Efforts

Changes at work can be challenging to say the least.  For the most part employees like knowing what they need to do each day and how to get it done correctly.  When restructuring job tasks are necessary due to growth, or better methods of keeping the people who do the tasks involved in the process […]

Putting People In their Place

Why is it that so often when someone does something that we do not like or agree with we think that we should correct them?  Do we really know all of the “correct” answers and think others should think or do what we say?  Maybe we should take Jay’s advice and put ourselves in their […]

Pursuit Of Happiness

To feel good and thrive, researchers say that people need a 3:1 positivity ration.  That means we need to hear three positive statements for every negative statement. Having a positive attitude has been linked to mind-body-spirit benefits including: Greater creativity and increased intuition Better cardiovascular health and reduced risk of stroke. Increased resilience and happiness […]

9 Key Ingredients For A Successful Work Team

Many times clients will tell me how hard it is to get their people to become a functional team.  I have found that in many cases managers or team leaders think that it should be easy (especially if this is their first try at putting a team together).  Creating any type of team takes time, […]

You Need To Listen To Solve The Problem

When I was at a conference a couple of months ago a Malpractice Attorney was speaking on how to handle problems with patients or clients to keep them from escalating and becoming serious issues.  She said that most problems can be solved if we would just take the time to ask questions and then listen […]

3 Key Attributes Of A Great Employee

I have managed a medical practice for 22 years now and I am always grateful for employees that have that desire to be the best they can be each day.  The way I think is ‘why come to work if you are not going to bring your best you to perform?’  No employer wants to […]

Be Kind To Yourself And Have A Plan

Happy New Year! It is that time of year again when many people make commitments for change in their lives.  It is estimated that 80% of New Year’s resolutions are broken by February. The problem is once a person fails to keep their resolution they quit instead of starting again until they are successful. It […]

What Do You Do With Stink Bombs?

Problems are bound to come up, if it is not today or tomorrow, you can pretty much guarantee that the day after you will be faced with some sort of problem either at home or work.  My good friend, Rem Jackson the CEO of Top Practices says that you can expect 2-3 big stink bombs […]

I’m So Tired….

I can’t tell you how many people I talk to who tell me that they have sleep problems.  Either they can’t fall asleep or once they fall asleep they wake up and cannot go back to sleep.  This can be such a vicious cycle which leads to exhaustion and stress.  It also leads to poor […]

The Need For Customer Service Feedback

Having good employees should not be the exception, it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we […]