Archive for the ‘ Practice Management ’ Category

When You Need To Let An Employee Go

Managers have the difficult task of letting team members know when they are not performing up to standards.  Even though we know that we must do what it best for the company, it does not make it any easier when it comes time to speaking to the employee. Usually the team member will have some […]

Managers Manage Systems, Not People

Many times business owners will become upset because the “manager” has not been able to manage their people as had been expected. Far too often the business owner fails to understand the manager does not manage people, they manage processes and systems for doing the tasks that need to be done by the people. The real […]

A Few Points About Salaries

In helping physicians during their hunt for a new hire the subject of salary always arises.  I find it interesting that 80% of the time the employer wants to hire someone who will do an excellent job, but they want to pay them lower than the going rate.  When I ask them why? they usually […]

Is There Someone You Can Help?

We can be at work, and then we can really be at work.  Are you there to just get what you need to get done?  Or is there also someone who could use your help? Investing in others and giving of ourselves is so rewarding. Life is to be lived and if you think that […]

Too Many Office Policies “What a Scary Thought!”

How do you create operational policies that everyone will be willing to follow? Many offices that I have worked with have had an office policy manual that would take a year to read through. I have always been of the thought that a business can run successfully with having only a few good company polices […]

Seeking Employee Opinions

Having worked in a management position for almost two decades I have had the opportunity to learn and grow right along with my co-workers. At times it has been hard when I have had to say, “I am sorry, I made a mistake,” or “I don’t know what is the best thing to do.”  Yet […]

How To Attract And Keep Customers Coming Back

We all know that the key to a successful business it to be able to attract customers, satisfy them and retain them for future business.  Not to mention to be able to Wow them so they send their friends and family your way. Here are just a few ways that your business can improve their […]

How Are Your Customers Treated?

Every business depends on customers of some type.  Without them they would no longer be in business.  It is highly important that business owners hire the right person to represent their company as these are the people who are going to be serving their customers in some capacity. The other day a colleague and I […]