Archive for the ‘ Practice Management ’ Category
What Do You Do With Stink Bombs?
Problems are bound to come up, if it is not today or tomorrow, you can pretty much guarantee that the day after you will be faced with some sort of problem either at home or work. My good friend, Rem Jackson the CEO of Top Practices says that you can expect 2-3 big stink bombs […]
I’m So Tired….
I can’t tell you how many people I talk to who tell me that they have sleep problems. Either they can’t fall asleep or once they fall asleep they wake up and cannot go back to sleep. This can be such a vicious cycle which leads to exhaustion and stress. It also leads to poor […]
The Need For Customer Service Feedback
Having good employees should not be the exception, it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we […]
Conflict Can Equal Progress In The Workplace
Conflict is bound to happen at work, but there are advantages to it. Without conflict, nothing would change. If you are dissatisfied with how a system works and someone else thinks it is okay, or if there were no conflict in opinion, there would not be a chance to improve the system and create a […]
When You Need To Let An Employee Go
Managers have the difficult task of letting team members know when they are not performing up to standards. Even though we know that we must do what it best for the company, it does not make it any easier when it comes time to speaking to the employee. Usually the team member will have some […]
Managers Manage Systems, Not People
Many times business owners will become upset because the “manager” has not been able to manage their people as had been expected. Far too often the business owner fails to understand the manager does not manage people, they manage processes and systems for doing the tasks that need to be done by the people. The real […]
A Few Points About Salaries
In helping physicians during their hunt for a new hire the subject of salary always arises. I find it interesting that 80% of the time the employer wants to hire someone who will do an excellent job, but they want to pay them lower than the going rate. When I ask them why? they usually […]
Is There Someone You Can Help?
We can be at work, and then we can really be at work. Are you there to just get what you need to get done? Or is there also someone who could use your help? Investing in others and giving of ourselves is so rewarding. Life is to be lived and if you think that […]
Too Many Office Policies “What a Scary Thought!”
How do you create operational policies that everyone will be willing to follow? Many offices that I have worked with have had an office policy manual that would take a year to read through. I have always been of the thought that a business can run successfully with having only a few good company polices […]
Seeking Employee Opinions
Having worked in a management position for almost two decades I have had the opportunity to learn and grow right along with my co-workers. At times it has been hard when I have had to say, “I am sorry, I made a mistake,” or “I don’t know what is the best thing to do.” Yet […]