Clear Questions for Better Answers
Many times we make communicating with others harder than it really needs to be. There are simpler ways of communicating that will give us either the answer or information we need in a more clear direct way.
Most often this does not happen because of how we try to get the information from others in the first place. For example, you want to find out the address to a clothing store that a coworker had been to. You go to your co-worker and say “do you remember the yellow shirt that you wore last month, you know the one with the pretty silver buttons on it?” Yes “well I really liked that shirt, and the color looked fantastic on you, I think you said that you got it on sale right? Yes “well you said that the store had a lot of really great deals and it wasn’t too far from here right? Yes “so where is it at?”
The simpler more direct way would be “Where is the store that you bought that nice yellow shirt that you wore last month?” I think you get the idea, too many times we add too much filler to our questions instead of being more direct and at work this can be distracting and aggravating.
Here are three great questions to use that can help cut out the extra fluff and get directly to point. By using them you save time by not having the extra chit-chat, and get the information or help that you need faster.
1. When you need to ask someone a question for information that is not vital at that moment ask “Is this a good time for you to talk with me? Or “I have a question, is this a good time for you?” This gives the person the freedom to either say “sure” or to let you know when would be a good time when it was less interrupting to them. When you are considerate of your co-workers time they also will be of yours.
2. When a co-worker comes to you with a problem, issue or gossip the first question should be “Why don’t we get the facts so we can fully understand this issue, okay?” This one simple question can not only save time, but it can stop those underlying office issues that can stir up a lot of trouble. It is important to get all of the facts when trying to resolve a problem or issue anyway and all parties involved will appreciate it. If it is just someone trying to stir the pot it usually stops them from going any further with the gossip, with you at least.
3. This last question is one that we use quite a bit in our office and we have made it a standard that when someone asks it, you respond immediately if at all possible. “I need your help, can you please….” You cannot say this any clearer. You are directly asking for help and you are letting the person you have asked know what exactly they can do for you. This above the rest has really helped us in our office, it is never abused, it is use only as needed.
It really is amazing how these three simple questions have helped communication in our office to be much clearer. We would love to hear from you and what ways you have made communication clearer in your workplace.
Tina Del Buono, PMAC on
Apr 7th, 2015 8:00 am
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