Practical Practice Management

Think Happy Thoughts

“Stop focusing on how stressed you are and remember how blessed you are.  It could be so much worse.” ~ Unknown

(Boy, I really needed to read this today! How about you?)

 

Keep moving forward,

Tina

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Conflict Can Equal Progress In The Workplace

Conflict is bound to happen at work, but there are advantages to it.  Without conflict, nothing would change.  If you are dissatisfied with how a system works and someone else thinks it is okay, or if there were no conflict in opinion, there would not be a chance to improve the system and create a positive change.

Here are three advantages to conflict:

  1. Conflict can help us grow.  We learn about what others like or do not like and we can develop different ways to do and look at situations.
  2. Conflict makes life more interesting. How boring would life be if we all thought the same way?  When someone at work disagrees with you on how to do something or thinks they have a better way, this could allow filters to be broken down, thus bringing forth more interesting ideas.  When everyone in the group is always agreeing with each other, work systems can get boring or stagnant- how much fun is that?
  3. Conflict strengthens relationships.  Working through disagreements and coming out on the better side draws people closer.  Their respect for each other strengthens and they know they can withstand disagreements.  They also know that next time they have a conflict, they have history to draw on to get through the conflict easier.

Conflict is a natural part of working together as humans and working through conflict will make our relationships better.  By understanding this conflict does not seem as bad as we always think it is.

How do you handle conflict in your workplace? If you need help in dealing with workplace conflict, take a look at Forbes’ article Five Keys To Dealing With Workplace Conflict   or, contact me for a personal consultation.

Keep moving forward,

Tina

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Is Eye Contact Really That Important?

The other day I was conducting interviews for a new staff member and had an interesting experience with one of the candidates.  While asking some key questions the candidate would answer appropriately but would then shift her eyes away from mine.

At first, I thought she was nervous, but this continued for several questions when asking about her past job experience.  My first thought was “what is she concerned about?” I did a good background check and she came out with flying colors and both of her previous employers would re-hire her.

I quickly thought I would change the questions I was asking from previous work experience to “What do you like to do in your spare time?”  Bingo! Immediately she connected with me telling me of her children and what they liked to do and the hobbies they had as a family.  She lit up and began to relax and we had a great discussion as she told me about herself, her family and then she began talking about her work experience.

She made eye contact with me throughout the rest of the interview.  I am so glad I thought to change-up the interview questions so I could find out more about this candidate and make the determination if she was the best match for our practice.  Had I continued on the path I was headed I would have missed out on getting to know this person better.

We did hire this candidate and she has been absolutely great this first week.  She has even come up to me and asked if I was doing okay and if there was anything she could help me with.  It really pays to take the time to get to know the people you are interviewing.  It took a bit longer in the process but behind those nervous eyes was a real jewel of a human being.

While eye contact is really important, so is the effort of trying to get to know the person you are speaking with by using other communication tactics.

“If you take the time to get to know someone the rewards are tenfold, either good or bad” ~ T.C. Totaro

Keep moving forward,

Tina

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Are You a Giver?

I just re-read a great little book that left me inspired to continue to be a giver.  What is a giver?  I guess it depends on who you are, what it is that you do and if you have the desire to do it at a higher level. The book I’m referring to is called “The Go-Giver” by Bob Burg & John David Mann. I’ve included a link below for more information.

This book is a parable about how we can make a difference in those that we work with and those that we serve each day.  It causes you to answer questions like, “Does what you do add value to others?”  This book is full of powerful little statements that make you think about how you live your life.

One of the statements that spoke to my business sense was, “Your true worth is determined by how much more you give in value than what you take in payment.”  Wow, if that doesn’t make you think about how you run your business I’m not sure what will.

If you want to be uplifted and inspired in a wonderfully positive way I suggest you read this little book and it’s companion books.

Keep moving forward,

Tina

 

The Go-Giver

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Managing Employees Poorly

Most medical professionals receive training in emergency first aid.  Not only do they receive training during school they need to receive continued training every 2-3 years by attending a course and taking a test to receive their emergency first aid card.

Not much has changed in the course for years, but the need to have the information refreshed in the minds of these professionals is critical as they never know when an emergency might arise that they need to immediately respond to.  Keeping their skills and knowledge fresh allows them to react quickly and appropriately.

Last year, my husband (who is a physician) and I were in an airport waiting in line to board a plane.  As we watched the passengers unload, so we could load, I noticed a woman coming up the ramp who looked ill.  As I mentioned it to my husband this woman started to fall to the ground.  My husband quickly jumped into action and grabbed this woman and laid her down on the ground.  He then went right into doctor mode checking vitals, asking her questions so he could assess her situation, and making this woman comfortable while waiting for the emergency crew to arrive.

Thank goodness this woman did not need CPR, but the fact that my husband was ready and knew how to perform procedures that could save a life was very appreciated by all who stood by.  The first aid review courses play a big part in keeping medical personnel as quick first responders.

In the workplace, management staff should also have to review or take periodic management courses to keep their skills and knowledge up-to-date.

Continuing education is important because our skills can get dull and we can forget important points of being a manager.  If managers do not keep their skills sharp they can be the cause of an emergency situation at work.

The article below discusses the “Top 10 Mistakes Managers Make Managing People.”  From discussions that I have had with managers, I think this list is pretty accurate.

From the list, here are a few of the mistakes that I hear most often from staff personnel:

1. The treatment of employees unequally.

2. A failure to react to problems and issues that will fester if ignored.

3. Failure to communicate effectively and withhold important information from staff.

4. Failure to trust employees.

A manager has a tough job; there are so many aspects to it.  This list provides good reminders to the rules of successful management skills.  After reading them, which points you hear most often from employees about their managers?

Top Ten Mistakes Managers Make

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When The Unexpected Happens

When things come up unexpectedly that cause our plans to change it can cause an unpleasant response to say the least.  Depending on the circumstance that caused the change that response could range from an inconvenience to something frightening.

No matter what the reason is it will take acceptance of it, in order to be able to move forward.  That does not mean that it will be easy nor happen quickly. Many times it takes a while to work through the process.

My Aunt Dollie has a great way of looking at situations like this that I have been trying to apply in my life which really helps with the process of acceptance.  When plans change she will say “Apparently this was not meant to be.” She will not push to try to make it happen, she will look forward with anticipation as to what will happen next.  So simple, yet so hard for most of us to do.

This has been a great lesson for me.  It helps so much to know that I cannot always expect things to happen how I want them to, and when they do not, I can look forward to see what will happen.

I was sharing this recently with a friend and they said that I give up too easy on things that I want.  I do not give up on my goals and dreams, but I do know now that they may all come about in a way that I have never ever thought of before.

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Gaining A New Perspective

Aloha!

As a consultant I get the wonderful opportunity to speak at conferences in Maui.  I remember arriving at one of our hotels a few years back, where we took a walk by the seashore. Looking at the scene before me, I could not believe how it made me physically feel. (See picture above)

As I watched the ocean flow in and out, the sound of the waves gently crashing on the rocks caused calmness within me. It was wonderful to just stand there and take the beauty and wonder of the view in.

Far too often we forget to stop and take in the sights of our surroundings, even for a moment. When was the last time you really looked at a flower or a meadow, even a skyscraper or old building in all of their architectural wonder?

When we take time to notice our surroundings and let their beauty and wonderment fill our mind it causes us to have great appreciation for today and where we are.  We gain a new perspective.

I encourage you to take the time today to appreciate something you see and not take it for granted.

Happy Monday!

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