Practical Practice Management

Managing Employees Poorly

Most medical professionals receive training in emergency first aid.  Not only do they receive training during school they need to receive continued training every 2-3 years by attending a course and taking a test to receive their emergency first aid card.

Not much has changed in the course for years, but the need to have the information refreshed in the minds of these professionals is critical as they never know when an emergency might arise that they need to immediately respond to.  Keeping their skills and knowledge fresh allows them to react quickly and appropriately.

Last year, my husband (who is a physician) and I were in an airport waiting in line to board a plane.  As we watched the passengers unload, so we could load, I noticed a woman coming up the ramp who looked ill.  As I mentioned it to my husband this woman started to fall to the ground.  My husband quickly jumped into action and grabbed this woman and laid her down on the ground.  He then went right into doctor mode checking vitals, asking her questions so he could assess her situation, and making this woman comfortable while waiting for the emergency crew to arrive.

Thank goodness this woman did not need CPR, but the fact that my husband was ready and knew how to perform procedures that could save a life was very appreciated by all who stood by.  The first aid review courses play a big part in keeping medical personnel as quick first responders.

In the workplace, management staff should also have to review or take periodic management courses to keep their skills and knowledge up-to-date.

Continuing education is important because our skills can get dull and we can forget important points of being a manager.  If managers do not keep their skills sharp they can be the cause of an emergency situation at work.

The article below discusses the “Top 10 Mistakes Managers Make Managing People.”  From discussions that I have had with managers, I think this list is pretty accurate.

From the list, here are a few of the mistakes that I hear most often from staff personnel:

1. The treatment of employees unequally.

2. A failure to react to problems and issues that will fester if ignored.

3. Failure to communicate effectively and withhold important information from staff.

4. Failure to trust employees.

A manager has a tough job; there are so many aspects to it.  This list provides good reminders to the rules of successful management skills.  After reading them, which points you hear most often from employees about their managers?

Top Ten Mistakes Managers Make

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When The Unexpected Happens

When things come up unexpectedly that cause our plans to change it can cause an unpleasant response to say the least.  Depending on the circumstance that caused the change that response could range from an inconvenience to something frightening.

No matter what the reason is it will take acceptance of it, in order to be able to move forward.  That does not mean that it will be easy nor happen quickly. Many times it takes a while to work through the process.

My Aunt Dollie has a great way of looking at situations like this that I have been trying to apply in my life which really helps with the process of acceptance.  When plans change she will say “Apparently this was not meant to be.” She will not push to try to make it happen, she will look forward with anticipation as to what will happen next.  So simple, yet so hard for most of us to do.

This has been a great lesson for me.  It helps so much to know that I cannot always expect things to happen how I want them to, and when they do not, I can look forward to see what will happen.

I was sharing this recently with a friend and they said that I give up too easy on things that I want.  I do not give up on my goals and dreams, but I do know now that they may all come about in a way that I have never ever thought of before.

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Gaining A New Perspective


As a consultant I get the wonderful opportunity to speak at conferences in Maui.  I remember arriving at one of our hotels a few years back, where we took a walk by the seashore. Looking at the scene before me, I could not believe how it made me physically feel. (See picture above)

As I watched the ocean flow in and out, the sound of the waves gently crashing on the rocks caused calmness within me. It was wonderful to just stand there and take the beauty and wonder of the view in.

Far too often we forget to stop and take in the sights of our surroundings, even for a moment. When was the last time you really looked at a flower or a meadow, even a skyscraper or old building in all of their architectural wonder?

When we take time to notice our surroundings and let their beauty and wonderment fill our mind it causes us to have great appreciation for today and where we are.  We gain a new perspective.

I encourage you to take the time today to appreciate something you see and not take it for granted.

Happy Monday!

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Finding Balance

“Life is a balanced system of learning and evolution. Whether pleasure or pain; every situation in your life serves a purpose. It is up to us to recognize what that purpose could be.”

~ Steve Maraboli

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Do You Only Work Hard When You Have To?

An interesting thing happened at the office the other day.  One of our staff members was going to be leaving on vacation the next day and had a lot of work to do before going.  We have been busy at work and a little short handed lately and I knew that each of us had a few of those piles to get through.

Being under the pressure of leaving and having a lot of unfinished work, this staff member really got focused on what needed to be done and finished most of what had been sitting on his desk for quite awhile.

The interesting thing was at the end of the day he said to me, “Wow, I cannot believe I did so much work today to catch up.”  I agreed that he had really put forth the effort to catch up on somethings.

Then on the way home the thought occurred to me that we shouldn’t just work extra hard because we are going to be gone for a few days, we should put forth that type of effort each day at work.  That is what our employer is paying us for. We need to give focused time and energy to our work every day, when we do it is amazing what we accomplish.

Having a work plan each day with top priorities and tasks to complete on a list, in order, will help keep you focused.

Make sure you give your employer a days work for a days pay.

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Conflict With Co-workers

We each are created in our own unique way; we are as different as puppies and kittens. In the workplace it can be difficult getting different personalities to blend smoothly.

It would be great if we could always work with people whom we got along well, but as we know, that for the most part is an unrealistic expectation.

Even if you do get along most of the time, there are times and situations that we will rub each other the wrong way and one small rub can lead to a big problem.

If you are working with someone who is difficult for you to get along with you need to be very careful in how you handle the situation as it may backfire on you.  You must first examine yourself to make sure it is not you that is causing the problem.

Many times when dealing with a co-worker that is difficult to work with, we will complain to our superiors about them, looking for them to resolve the problem for us.  If that does not solve the problem we complain to other co-workers hoping to gain support so our superiors would then do something.

We need to realize if we are complaining all of the time about this difficult co-worker, “we may begin to look like the “difficult co-worker” who is unable to get along with others. This ultimately could damage your career.

If you are having problems with a co-worker and you have tried to work it out with them, have examined yourself and you know it is not you, then go to your superiors and let them know of the situation.

Tell them what you have done to try to resolve the problem (well documented) and ask them for insight and help.

No complaining, you need advice on how you might be able to handle the situation better so that you can do your expected job without this interference.  This is a professional approach, one that your superiors can respect.

You are eliciting help with the situation, not complaining about it.  Work relationships are not always easy, but you don’t want to hurt your career by not being able to handle them professionally.

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