When I began providing consulting services for medical practices, I fully expected that doctors who needed my services would be the ones who were struggling.  Instead, what I encountered were successful doctors who had already built good practices and were seeking to create great practices. 

Have you every played the party game of “telephone,” the game in which a message is whispered from person to person until it reaches the final recipient who recites it out loud?  The message that is heard at the end of this sequence rarely resembles the original.  This simple game teaches us early on that the more “handoffs” that take place in a communications process, the more likely a miscommunication is to occur.