Posts Tagged ‘ communication skills ’
How Are Your Customers Treated?
Every business depends on customers of some type. Without them they would no longer be in business. It is highly important that business owners hire the right person to represent their company as these are the people who are going to be serving their customers in some capacity. The other day a colleague and I […]
How To Start The Week Out Right
For me Sunday evenings are saved for thoughts of the week to come. I like to think about what I have on my calendar and prepare myself for any challenges that may be coming. Starting the week out on the right foot is a big help to making it go smoother. I was wonder what […]
What Does It Take To Be A Successful Coach?
Coaching a team, whether it is a work team or sports team can be difficult and rewarding and sometimes both in the same day. Getting the players in the right positions, providing them instruction and training to carry out their position takes time and patience on the coach’s part. Successful coaches take time to prepare. […]
“In the confrontation between the stream and the rock the stream always wins. Not through strength, but through persistence.” ~ Unknown When confrontation in the workplace used to happen I would get very upset and flustered which hindered my communication. I would stammer, stumble and shake and it made matters worse. Some confronters are very […]
Acting On Hearsay
Recently I have had a few different encounters where someone has given me information about another person, organization or business that was negative. Not that at times we should not warn another about a bad experience or outcome that we have had, but with my encounters they wanted me to actually take some action on […]
Making A Great Impression With Excellent Customer Service
Since I work in the patient/customer service business I am always on the lookout for great examples of it to share with others in the office or in lectures, because I know we grow and change by learning and implementing good ideas in our workplace. I usually am on the look-out for examples of good […]
Managing People With Better Questions
Trying to get information you want or need from people can be a bit challenging. Learning to ask better questions is the key to being more successful in gathering the information you want. Recently I was looking to purchased a new car and wanted to make sure that all of the questions I had would […]
Take Care of Your New Employees
Having just hired a new employee has brought back many memories of what it is like being the new kid on the block. The tasks we take as being simple can be overwhelming to them. We must remember to be considerate of how they may be feeling during this time of on-boarding and take the extra […]
Cell Phone Etiquette In A Business, What Is Your Policy?
We have been thinking of putting up a sign in our office with cell phone restrictions for our patients while they are in the office. Is this right or not? Let me explain to you what happened today and maybe you can help me decide…I still have a hard time believing it happened. I took […]
Improve Your Communication Skills With Eye Contact
I realized some time ago that some aspects of my job when I encounter patients is either looking down at a chart or down at their feet, when I am taking x-rays. I found that I was talking and listening to them and not even looking at them because my job duties had me doing […]