Posts Tagged ‘ Customer service ’
How Are Your Customers Treated?
Every business depends on customers of some type. Without them they would no longer be in business. It is highly important that business owners hire the right person to represent their company as these are the people who are going to be serving their customers in some capacity. The other day a colleague and I […]
How To Start The Week Out Right
For me Sunday evenings are saved for thoughts of the week to come. I like to think about what I have on my calendar and prepare myself for any challenges that may be coming. Starting the week out on the right foot is a big help to making it go smoother. I was wonder what […]
I received a phone call recently from a friend who manages a retail store, he needed some input on how to motivate his employees after an event that happened with his company this past week. Apparently his company had been negotiating a deal to sell to a larger company and of course the employees were […]
A Good Management Lesson To Live By
“Our mission statement about treating people with respect and dignity is not just words, but a creed we live every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees expectations of management.” ~ Howard Schultz
“In the confrontation between the stream and the rock the stream always wins. Not through strength, but through persistence.” ~ Unknown When confrontation in the workplace used to happen I would get very upset and flustered which hindered my communication. I would stammer, stumble and shake and it made matters worse. Some confronters are very […]
Business Opportunities and Standards
I am visiting my Aunt this week on the east coast and had the opportunity today to get my hair done by a local salon that was owned by a man I will call Danny. I always enjoy going to different places of business so that I can experience how they conduct business and possibly […]
Making A Great Impression With Excellent Customer Service
Since I work in the patient/customer service business I am always on the lookout for great examples of it to share with others in the office or in lectures, because I know we grow and change by learning and implementing good ideas in our workplace. I usually am on the look-out for examples of good […]
Making Great Customer Connections
Last year I bought a new car, and I have to say it was a really good experience. I have always hated going to the car dealer because I was never sure if what they were telling me was true. I didn’t know if they really were interested in making sure that I got a […]
Are You Selfless or Selfish?
I was reading through some older blog posts and came upon this one that I think bears repeating. I hope you all are having a wonderful Saturday! “People will not always remember what you said. They will not always remember what you did. But, they will always remember how you made them feel.” (Source unknown). This […]
Customer Service, What is Their Perceived Value?
The other day in our medical office when a patient came to the front counter to check out, the medical assistant asked how their visit went and the response of the patient was “well, I guess it was okay…all the doctor did was look at my foot and tell me that he thought it was […]