Posts Tagged ‘ listening skills ’
“There is never just one way to look at something – there are always different perspectives, meanings, and perceptions, depending on who is looking.” The Blind Men and The Elephant Six blind men were discussing exactly what they believed an elephant to be, since each had heard how strange the creature was, yet none had […]
What Do Your Clients Hear When They Call Your Office?
The other day I made a call to a vendor to order a few supplies for the practice. When a representative came on the phone to help me she seemed a little distracted, taking a bit longer to get our account information up and I thought to myself “well maybe she is new at the job.” […]