Archive for December, 2014

Do Your Employees Have Time To Complete Their Job Tasks?

As an office manager you know how hard to set goals for yourself and your staff members.  At times “work” just seems to get in the way of completing goals that would actually move the the business ahead in a more productive way. For example in our medical practice most of the assistants are cross-trained, […]

Misunderstanding at Work

“Most quarrels amplify a misunderstanding” ~ Andre Gide Far too often a misunderstanding between coworkers happen with one of the parties not even realizing that anything wrong actually happened.  Our time is so demanded of us, we rush around having multiple things on our minds. Something is said as one person passes by another, never […]

Organization for Better Productivity

Do you need to get your office,  work space, or (fill in the blank) organized so that you can work more efficiently? This  is not something that you do once and it is done, no it seems to be a tough issue, taking a lot of effort. Getting organized and staying organized is an ongoing […]

Handling Manager’s Frustration

Thank goodness that days like today do not happen too often.  From the moment I walked into the office (and I get there before anyone else) the phone was ringing, off the hook.  Since we were not open it went to voice mail, but none the less it rang at least 10 times before we […]

The Key To Your Ongoing Business Success Is Your Staff

Not too long ago in our office we were having what you might call a “dry spell”, the kind where you just keep doing what you do each day, nothing is really wrong, but eventually everyone starts to feel get a bit of “cabin fever” because of the regular daily routine. This can happen for […]

Lessons to be Learned

There are lessons to be learned everyday we are alive, it is all in how we look at things and if we take the time to look at all.  Today’s lesson I am going to share was actually learned and quoted by my Aunt Dollie. She drew this wisdom from working along side a wise […]

Getting Over Generational Humps

One of the blogs that I enjoy reading is Gen Y Girl by Kayla Cruz.  She is so refreshing with her insights on being a Gen Y and how hard it is out there to get employers to take a good look at what they have to offer. As I have mentioned before in our office we […]

The 24 hour Rule of Discipline For The Office

I have always believed in using the 24 hour rule when it comes to handling either discipline or sensitive issues in the office with staff personnel and so far it has been the right thing to do.  If you have never heard of the 24 hour rule, let me explain. Let’s say that you have […]

Making Great Customer Connections

Last year I bought a new car, and I have to say it was a really good experience. I have always hated going to the car dealer because I was never sure if what they were telling me was true. I didn’t know if they really were interested in making sure that I got a […]

Customers Remember Good Service

“People may not remember exactly what you did or what you said, but they will always remember how you made them feel.” ~author unknown Not too long ago on a day business trip, upon landing at the airport I asked an information person if I could walk to the hotel where the meeting was being […]