Several months ago a patient was in our office who had just returned from Italy. I love Italy, it is the home of my father and I visit there at least once a year. If I could I would live there six months out of the year it is such a beautiful country and the […]
“Quiet is peace. Tranquility. Quiet is turning down the volume knob on life. Silence is pushing the off button. Shutting it down. All of it.” ~ Khaled Hosseini, The Kite Runner
I have posted a few articles in the recent past on how to ask questions in order to get the information we need. In the ongoing effort to improve communication at work with customers and co-workers I found another great article on question asking to share. (see link below). Too many times we ask questions […]
“People usually know what they should do to get what they want. They just won’t do it. The won’t pay the price. Understand there is a price to be paid for achieving anything of significance. You must be willing to pay the price.” […]
Question….who knows more about anything and is always right about everything? My colleague Maria of course! I have changed her name, but the person is real. Being around Maria is exhausting for me. If you have ever had a friend or co-worker who is a know-it-all you understand what I am saying. This type of […]
No one likes making mistakes at work. If we are honest we admit that we make mistakes and sometimes more often than we would like to admit. But we need to be able to admit when we have made one. Not being able to do so will tarnish our integrity. There are two sides to […]
The other day I was listening to an audio post by Greg Blencoe, the Author of The Supermanager. Greg has been posting short one minute tips for managers that focus only on one point. On Saturday, his post was about motivating employees. This is a topic that quickly catches a manager’s attention. Keeping the staff moving in […]
“A business has to be involving, it has to be fun, and it has to exercise your creative instincts.” ~ Richard Branson Maybe you are one of the fortunate people that works for a company that fits the mold that Richard Branson describes. More often than not the majority of people are not working for […]
Recently I was doing a workshop for a medical clinic and we had a discussion about customer service. During the discussion a question was brought up by the Medical Director, who asked “who is our customer?” What a great question I thought. Many times we think the people we serve that pay money for either product […]
Not too long ago a colleague sent me a link to an article on the Forbes website called “Top Ten Reasons Why Large Companies Fail to Keep Their Best Talent.” As I read through the 10 reasons I clearly understood that the reasons they gave not only applied to large companies, but they equally applied […]
