Archive for December, 2021

Start With Happy Employees

A couple of years ago our practice found itself in the position of needing to hire a couple of new staff members. Now, the hiring process is not one of my favorite things to do because many times for one reason or another it doesn’t work out. I had been told that it takes going […]

The Ghost Of Christmas Past, A Management Lesson

For the past two weeks, I have been teaching in our Virtual Practice Management membership group lessons we can learn from the story “A Christmas Carol” by Charles Dickens, that can make us better managers or business owners. This week we took a look at the chapter in which Ebenezer Scrooge is visited by the […]

Don’t Lose It..

During difficult times it is easy to lose our sense of humor, but it is during these times that we really need it. Humor can lift our spirit and allow us to lift others. A good belly laugh allows us to take in oxygen which stimulates our heart, lungs, and muscles. It also increases endorphins […]

The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations […]

Does Your Business Have Problems To Solve?

No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably.   We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to […]

A Little Laughter Makes A Happier Workplace

I like to have fun, and I think most people do as well.  My father who is almost 93 still tells jokes to anyone who comes to visit or when we call him.  He may not get all of the joke correct now at this age, but the greatest part of the joke is when […]