Archive for the ‘ Blog ’ Category

Is Your Workplace A Bit Stressful?

Working in the Healthcare Industry, it is common for physicians and their staff to become stressed in everyday situations in the practice.  Taking care of others can be as demanding as it is rewarding.  Often when stress is not addressed it can turn into burnout without even realizing it. According to a survey done by […]

Creating a better workplace environment

Did you know that if you engage in huddles with your team about the plan for the day you’re more likely to achieve those goals? Starting or ending the day with a huddle helps everyone stay on the same page and increases morale.  Watch my short 1 minute video on the benefits of having day […]

How Is Your Likeability?

We have all had encounters with businesses that we wondered “how do they keep their doors open?” They had either bad employees, made it hard to do business with them, or their service from A-Z was very poor. We have also worked in businesses where we have encountered business owners, managers, or co-workers that were […]

Ask Why…

“A business has to be involving, it has to be fun, and it has to exercise your creative instincts.” ~ Richard Branson People do not want to keep job-hopping until their find the “Perfect Company” to work for that would provide the three aspects described above, involving, fun, and creative. What they can do is start asking “why questions” […]

Creating Value In Employees

All employers want great employees. Yet it seems that a lot of the employers I speak to their number one issue is employee problems. What I find interesting is that I rarely hear employers talk about how great their employees are and it makes me wonder if the employees know what value they have in […]

Unacceptable Behavior At Work

A couple of months ago I went to a conference and part of the requirement for managers in my state was to take a 2-hour course in Sexual Harassment and Workplace Harassment.  It was very informative and I had great information to take back to my staff for a meeting on these two topics. Our […]

The Right Words Have Power

  The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that need to be evident in your skillset for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that […]

Having A Lean Office Policy Manual

A few years back, when we opened up our newest medical practice,  I had the wonderful opportunity to revisit our office policy manual. It is a fact that usually the office policy manual is only opened when a problem arises and then we hope that there is a solution to it. When I work with […]

Spelling Out Good Performance

This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some imagination!) Now, […]

When You Ask Better Questions, You Will Get Better Answers

“When you ask better questions, you get better answers. This may seem like common sense, but common sense is rarely common practice. When we get clear on our purpose, we give ourselves the freedom to be more intentional, and consequently, we are able to show up for the situations that need us.” ~ Brendon Burchard […]