Archive for the ‘ Communication ’ Category

The Benefits Of Sharing At Work

“The impulse to keep to yourself what you have learned is not only shameful, it is destructive. Anything you do not give freely and abundantly becomes lost to you. You open your safe and find ashes.” ~ Annie Dillard In my years of working with other managers, I have found that some are not willing […]

Don’t Lose It..

During difficult times it is easy to lose our sense of humor, but it is during these times that we really need it. Humor can lift our spirit and allow us to lift others. A good belly laugh allows us to take in oxygen which stimulates our heart, lungs, and muscles. It also increases endorphins […]

The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations […]

Struggling With Employee Engagement?

If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” […]

Generational Differences In The Workplace

Generational differences can affect a business in many ways.  One of the biggest issues with a multigenerational team is unrealistic expectations due to a lack of understanding of each other’s views.  People tend to believe that everyone should think the same way they do as the following situation that occurred in our medical office a […]

Building Team Trust

Happy Thursday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.”  I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at […]

When We Are Happy We Are More Productive

Do you know if you asked 100 people if they would be happy at work on a Monday you would probably get a 50/50 answer between yes and no.  I am sure they would love to be happy every day at work, but Mondays can be harder because people often have a great time on […]

It Is Still About The Customer Experience

With everything that is going on in our work world during this time, it can be difficult to keep employees engaged with their job tasks and the desire to give great customer service. Taking the time to communicate daily with your team talking about your business’s current situation and any job concerns they may have […]

Prosperity & Something Greater

My good friend and partner in The Top Practices Virtual Practice Management Institute is Rem Jackson.  Rem is the CEO of Top Practices which is a Marketing and Management Company that helps medical practices reach their full potential of growth and revenue while teaching the physicians how to get their nights and weekends back. Recently, […]

Wait Before You Judge The Moment

“Do not judge the moment because once you judge it good or bad you limit it from being something else.” ~ Jay Shetty The other day I was watching Jay Shetty in an interview (see link below if you do not know who he is) and he was talking about how often we limit the […]