Archive for the ‘ Communication ’ Category

Is Your Workplace A Bit Stressful?

Working in the Healthcare Industry, it is common for physicians and their staff to become stressed in everyday situations in the practice.  Taking care of others can be as demanding as it is rewarding.  Often when stress is not addressed it can turn into burnout without even realizing it. According to a survey done by […]

Ask Why…

“A business has to be involving, it has to be fun, and it has to exercise your creative instincts.” ~ Richard Branson People do not want to keep job-hopping until their find the “Perfect Company” to work for that would provide the three aspects described above, involving, fun, and creative. What they can do is start asking “why questions” […]

Unacceptable Behavior At Work

A couple of months ago I went to a conference and part of the requirement for managers in my state was to take a 2-hour course in Sexual Harassment and Workplace Harassment.  It was very informative and I had great information to take back to my staff for a meeting on these two topics. Our […]

The Right Words Have Power

  The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that need to be evident in your skillset for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that […]

Having A Lean Office Policy Manual

A few years back, when we opened up our newest medical practice,  I had the wonderful opportunity to revisit our office policy manual. It is a fact that usually the office policy manual is only opened when a problem arises and then we hope that there is a solution to it. When I work with […]

Spelling Out Good Performance

This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some imagination!) Now, […]

An Ounce Of Prevention

Recently, our medical practice hired two new staff members.  These wonderful ladies have worked together in another practice for about one year so they know each other pretty well, which is helpful for them.  What is important is that we (those who have worked in our practice prior to our new hires) work at developing […]

Feeling Left Out When Change In The Workplace Happens

I was working with an office manager the other day and she happened to mention that she was struggling with a feeling of being left out of certain office changes that were happening in the business that she did not know about until after they were being implemented. Upon further questioning, she said that the […]

When You Ask Better Questions, You Will Get Better Answers

“When you ask better questions, you get better answers. This may seem like common sense, but common sense is rarely common practice. When we get clear on our purpose, we give ourselves the freedom to be more intentional, and consequently, we are able to show up for the situations that need us.” ~ Brendon Burchard […]

Gratitude is a Consistent Conversation

“Start your week off right by being grateful and then letting someone know that you are thankful for having them in your life” Such a small task, such an amazing difference it will make! Be well,  Tina