Metaphysical theorists will tell you that whatever you focus on is the thing that expands. If we think about this and apply it to negative or difficult situations that come up at work, we then are expanding the negative. If we choose to focus on what we do right and what great systems we have […]
Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers. Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the […]
Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]
While people need and want products or services they are looking for memorable experiences when doing so. All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations […]
With everything that is going on in our work world during this time, it can be difficult to keep employees engaged with their job tasks and the desire to give great customer service. Taking the time to communicate daily with your team talking about your business’s current situation and any job concerns they may have […]
“Sometime when things may seem like they are falling apart, they might actually be falling into place” ~Unknown Today, maybe a difficult day for many of us, if not all of us. We are all going through many changes and struggles. They are all different, yet somewhat the same. One of my good friends told […]
Our work lives can be so stressful on a daily basis and we know that stress is very harmful to our physical and mental wellbeing. My workplace is no different. One thing that I try to remember throughout the day is to have fun. Now, maybe what I am doing is not fun, but I […]
Almost all businesses depend on people. Many need people to work at the business, or to shop at their business, and people to promote and market their business. Whether it is customers, patients, clients, or coworkers that you work with, they all deserve to receive the best service that you can give each day. How we […]
Did you know that if you engage in huddles with your team about the plan for the day you’re more likely to achieve those goals? Starting or ending the day with a huddle helps everyone stay on the same page and increases morale. Watch my short 1 minute video on the benefits of having day […]
We have all had encounters with businesses that we wondered “how do they keep their doors open?” They had either bad employees, made it hard to do business with them, or their service from A-Z was very poor. We have also worked in businesses where we have encountered business owners, managers, or co-workers that were […]
