Archive for the ‘ Customer Service ’ Category

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]

The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations […]

It Is Still About The Customer Experience

With everything that is going on in our work world during this time, it can be difficult to keep employees engaged with their job tasks and the desire to give great customer service. Taking the time to communicate daily with your team talking about your business’s current situation and any job concerns they may have […]

It May Not Be What It Seems

“Sometime when things may seem like they are falling apart, they might actually be falling into place” ~Unknown Today, maybe a difficult day for many of us, if not all of us.  We are all going through many changes and struggles.  They are all different, yet somewhat the same. One of my good friends told […]

Humor in the Workplace

Our work lives can be so stressful on a daily basis and we know that stress is very harmful to our physical and mental wellbeing.  My workplace is no different.  One thing that I try to remember throughout the day is to have fun.  Now, maybe what I am doing is not fun, but I […]

5 Questions To Becoming Your Best Self

Almost all businesses depend on people.  Many need people to work at the business, or to shop at their business, and people to promote and market their business. Whether it is customers, patients, clients, or coworkers that you work with, they all deserve to receive the best service that you can give each day.  How we […]

Creating a better workplace environment

Did you know that if you engage in huddles with your team about the plan for the day you’re more likely to achieve those goals? Starting or ending the day with a huddle helps everyone stay on the same page and increases morale.  Watch my short 1 minute video on the benefits of having day […]

How Is Your Likeability?

We have all had encounters with businesses that we wondered “how do they keep their doors open?” They had either bad employees, made it hard to do business with them, or their service from A-Z was very poor. We have also worked in businesses where we have encountered business owners, managers, or co-workers that were […]

The Right Words Have Power

  The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that need to be evident in your skillset for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that […]

Make Happy Happen

Last week I stopped by our local pet store to pick up a few things for my Boston Terriers.  As I was walking up to the register one of the clerks was coming up to help me and he said to his coworker, “Boy, I sure do like working with you.” I told him that […]