Archive for the ‘ Customer Service ’ Category

5 Questions To Becoming Your Best Self

Almost all businesses depend on people.  Many need people to work at the business, or to shop at their business, and people to promote and market their business. Whether it is customers, patients, clients, or coworkers that you work with, they all deserve to receive the best service that you can give each day.  How we […]

Creating a better workplace environment

Did you know that if you engage in huddles with your team about the plan for the day you’re more likely to achieve those goals? Starting or ending the day with a huddle helps everyone stay on the same page and increases morale.  Watch my short 1 minute video on the benefits of having day […]

How Is Your Likeability?

We have all had encounters with businesses that we wondered “how do they keep their doors open?” They had either bad employees, made it hard to do business with them, or their service from A-Z was very poor. We have also worked in businesses where we have encountered business owners, managers, or co-workers that were […]

The Right Words Have Power

  The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that need to be evident in your skillset for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that […]

Make Happy Happen

Last week I stopped by our local pet store to pick up a few things for my Boston Terriers.  As I was walking up to the register one of the clerks was coming up to help me and he said to his coworker, “Boy, I sure do like working with you.” I told him that […]

When You Ask Better Questions, You Will Get Better Answers

“When you ask better questions, you get better answers. This may seem like common sense, but common sense is rarely common practice. When we get clear on our purpose, we give ourselves the freedom to be more intentional, and consequently, we are able to show up for the situations that need us.” ~ Brendon Burchard […]

Listen More, Understand More

The need to be listened to and understood is great in each of us.  When we feel what we have to say is not of value, we feel we are of less value.  Listening is a developed skill and for many of us, it does not come easy.  The attached article has three steps to […]

Grow Your Service Level

Brendon Burchard said, “You grow into the service level you want to provide.”  We know it is our choice how we present ourselves each day at work with our customers and coworkers. But, I think the message that Brendon is trying to get across though is that we need to make the effort to grow […]

Pursuit Of Happiness

To feel good and thrive, researchers say that people need a 3:1 positivity ration.  That means we need to hear three positive statements for every negative statement. Having a positive attitude has been linked to mind-body-spirit benefits including: Greater creativity and increased intuition Better cardiovascular health and reduced risk of stroke. Increased resilience and happiness […]

You Need To Listen To Solve The Problem

When I was at a conference a couple of months ago a Malpractice Attorney was speaking on how to handle problems with patients or clients to keep them from escalating and becoming serious issues.  She said that most problems can be solved if we would just take the time to ask questions and then listen […]