Archive for the ‘ Educational Tips ’ Category

The Benefits Of Sharing At Work

“The impulse to keep to yourself what you have learned is not only shameful, it is destructive. Anything you do not give freely and abundantly becomes lost to you. You open your safe and find ashes.” ~ Annie Dillard In my years of working with other managers, I have found that some are not willing […]

The Ghost Of Christmas Past, A Management Lesson

For the past two weeks, I have been teaching in our Virtual Practice Management membership group lessons we can learn from the story “A Christmas Carol” by Charles Dickens, that can make us better managers or business owners. This week we took a look at the chapter in which Ebenezer Scrooge is visited by the […]

The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations […]

Does Your Business Have Problems To Solve?

No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably.   We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to […]

A Little Laughter Makes A Happier Workplace

I like to have fun, and I think most people do as well.  My father who is almost 93 still tells jokes to anyone who comes to visit or when we call him.  He may not get all of the joke correct now at this age, but the greatest part of the joke is when […]

Struggling With Employee Engagement?

If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” […]

What’s It Gonna Be?

Randy Pausch the author of the “Last Lecture” said “We cannot change the cards we are dealt, just how we play the game.”  This quote has probably been one of the most inspirational and enlightening quotes for me.  Possibly, because I am a two-time Breast Cancer Survivor and have had to choose how I was […]

Coaching Isn’t Therapy

I have been investing in self-development for over 20 years now and besides a regular daily exercise routine, it has been the best thing I have done for myself.  I have always been a someone who loves to learn new things, but self-development is for “me” to grow and become a better person. To help […]

Building Team Trust

Happy Thursday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.”  I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at […]

Making To-Do Lists That Work

I have a friend that makes these amazingly long to-do lists.  The most amazing thing about them is they never get done.  They will have 10-20 things listed they will spend a lot of time making them.  Then they get set aside never to be looked at again. I asked if making to-do lists was […]