Archive for the ‘ Employee Management ’ Category

Creating a better workplace environment

Did you know that if you engage in huddles with your team about the plan for the day you’re more likely to achieve those goals? Starting or ending the day with a huddle helps everyone stay on the same page and increases morale.  Watch my short 1 minute video on the benefits of having day […]

The Right Words Have Power

  The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that need to be evident in your skillset for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that […]

Having A Lean Office Policy Manual

A few years back, when we opened up our newest medical practice,  I had the wonderful opportunity to revisit our office policy manual. It is a fact that usually the office policy manual is only opened when a problem arises and then we hope that there is a solution to it. When I work with […]

Spelling Out Good Performance

This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some imagination!) Now, […]

Taking Life As It Comes

I have been doing some work on gaining clarity in some areas of my life lately and I remembered an interesting conversation I once had with a gentleman who was having difficulties reaching his business and personal goals.  During the conversation, I asked how he plans for his day, week, month.  I wanted to know […]

A Pleasant Hiring Experience

Hiring new staff members is not one of my favorite things to do.  Why?  Because it costs money (lots of it), and if you make a wrong hiring choice you have lost time and more money for the organization.  But recently because of growth we have found our practice in need of hiring two new […]

Hiring? Remember The Happy Factor

When hiring a new person we (the employer/manager) have certain expectations that they are to meet, at least in our minds. But does the new hire know these expectations? Have they been listed out and explained in detail? Most of the time the answer is no, and I as a manager have been guilty of […]

Empowerment Comes From Within

Empowerment is a term regarding a business management style where managers give staff members the power to make certain decisions within boundaries. This is a definition of empowerment: Empowerment is the process of enabling or authorizing an employee to think, behave, and take action, and control work and decision-making in autonomous way with the job tasks that […]

An Ounce Of Prevention

Recently, our medical practice hired two new staff members.  These wonderful ladies have worked together in another practice for about one year so they know each other pretty well, which is helpful for them.  What is important is that we (those who have worked in our practice prior to our new hires) work at developing […]

Feeling Left Out When Change In The Workplace Happens

I was working with an office manager the other day and she happened to mention that she was struggling with a feeling of being left out of certain office changes that were happening in the business that she did not know about until after they were being implemented. Upon further questioning, she said that the […]