Archive for the ‘ Employee Training ’ Category

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]

Peak Performance Management

If you have been in a management position at any time in your employment life, I am sure you will agree that it is a position not for the “faint of heart.” I have managed a medical practice for over 23-years now and the challenges along with the victories have been many. It took me […]

The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations […]

Struggling With Employee Engagement?

If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” […]

Building Team Trust

Happy Thursday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.”  I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at […]

Are You A Positive Team Player?

Everyone likes to work with people who have a great attitude.  You know the person who smiles and says good morning and then if they are done with their work will come and ask if you need help. People with positive attitudes are a joy to be around whether it is at work or home.  […]

Making To-Do Lists That Work

I have a friend that makes these amazingly long to-do lists.  The most amazing thing about them is they never get done.  They will have 10-20 things listed they will spend a lot of time making them.  Then they get set aside never to be looked at again. I asked if making to-do lists was […]

It Is Still About The Customer Experience

With everything that is going on in our work world during this time, it can be difficult to keep employees engaged with their job tasks and the desire to give great customer service. Taking the time to communicate daily with your team talking about your business’s current situation and any job concerns they may have […]

Do You Work In A Medical Practice? How is it going?

As many of you know, I work in a medical practice. Things are quite different now as we are reopening and trying to keep everyone safe practicing physical distancing and extra sanitization of the office as each patient leaves the practice. There is a lot of new practices and protocols we are having to figure […]

Better Hiring Decisions

So often when employees are hired on with a company they think that the position they were hired for is all they need to know about in order to do a great job.  This may be correct at first until they master that position, but there is always room for growth no matter where you […]