Archive for the ‘ Happiness ’ Category
Make Great Stories For Others To Tell
Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]
Peak Performance Management
If you have been in a management position at any time in your employment life, I am sure you will agree that it is a position not for the “faint of heart.” I have managed a medical practice for over 23-years now and the challenges along with the victories have been many. It took me […]
Start With Happy Employees
A couple of years ago our practice found itself in the position of needing to hire a couple of new staff members. Now, the hiring process is not one of my favorite things to do because many times for one reason or another it doesn’t work out. I had been told that it takes going […]
The Ghost Of Christmas Past, A Management Lesson
For the past two weeks, I have been teaching in our Virtual Practice Management membership group lessons we can learn from the story “A Christmas Carol” by Charles Dickens, that can make us better managers or business owners. This week we took a look at the chapter in which Ebenezer Scrooge is visited by the […]
Don’t Lose It..
During difficult times it is easy to lose our sense of humor, but it is during these times that we really need it. Humor can lift our spirit and allow us to lift others. A good belly laugh allows us to take in oxygen which stimulates our heart, lungs, and muscles. It also increases endorphins […]
The Art of Customer/Patient Service
While people need and want products or services they are looking for memorable experiences when doing so. All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations […]
Does Your Business Have Problems To Solve?
No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably. We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to […]
A Little Laughter Makes A Happier Workplace
I like to have fun, and I think most people do as well. My father who is almost 93 still tells jokes to anyone who comes to visit or when we call him. He may not get all of the joke correct now at this age, but the greatest part of the joke is when […]
Struggling With Employee Engagement?
If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” […]
What’s It Gonna Be?
Randy Pausch the author of the “Last Lecture” said “We cannot change the cards we are dealt, just how we play the game.” This quote has probably been one of the most inspirational and enlightening quotes for me. Possibly, because I am a two-time Breast Cancer Survivor and have had to choose how I was […]