Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]
If you have been in a management position at any time in your employment life, I am sure you will agree that it is a position not for the “faint of heart.” I have managed a medical practice for over 23-years now and the challenges along with the victories have been many. It took me […]
A couple of years ago our practice found itself in the position of needing to hire a couple of new staff members. Now, the hiring process is not one of my favorite things to do because many times for one reason or another it doesn’t work out. I had been told that it takes going […]
No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably. We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to […]
If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” […]
Generational differences can affect a business in many ways. One of the biggest issues with a multigenerational team is unrealistic expectations due to a lack of understanding of each other’s views. People tend to believe that everyone should think the same way they do as the following situation that occurred in our medical office a […]
Happy Thursday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.” I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at […]
Everyone likes to work with people who have a great attitude. You know the person who smiles and says good morning and then if they are done with their work will come and ask if you need help. People with positive attitudes are a joy to be around whether it is at work or home. […]
I have a friend that makes these amazingly long to-do lists. The most amazing thing about them is they never get done. They will have 10-20 things listed they will spend a lot of time making them. Then they get set aside never to be looked at again. I asked if making to-do lists was […]
We all have goals and dreams, but many times we just have thoughts of them and although we may never admit it we really do not think we can achieve them. During my training as a Performance Coach, I learned a lot about “limiting and empowering beliefs”. When wanting to achieve a goal you need to […]
