Archive for the ‘ Problem Solving ’ Category

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]

The Ghost Of Christmas Past, A Management Lesson

For the past two weeks, I have been teaching in our Virtual Practice Management membership group lessons we can learn from the story “A Christmas Carol” by Charles Dickens, that can make us better managers or business owners. This week we took a look at the chapter in which Ebenezer Scrooge is visited by the […]

Does Your Business Have Problems To Solve?

No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably.   We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to […]

A Little Laughter Makes A Happier Workplace

I like to have fun, and I think most people do as well.  My father who is almost 93 still tells jokes to anyone who comes to visit or when we call him.  He may not get all of the joke correct now at this age, but the greatest part of the joke is when […]

Struggling With Employee Engagement?

If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” […]

Creating A Circle Of Safety At Work

As I mentioned a couple of posts ago, we have been covering the topic of “Building Trust” with our work team in a private group I coach through Top Practices Practice Management.  One of the topics we discussed this week was the importance of creating a circle of safety at work with our team. You cannot […]

Coaching Isn’t Therapy

I have been investing in self-development for over 20 years now and besides a regular daily exercise routine, it has been the best thing I have done for myself.  I have always been a someone who loves to learn new things, but self-development is for “me” to grow and become a better person. To help […]

Generational Differences In The Workplace

Generational differences can affect a business in many ways.  One of the biggest issues with a multigenerational team is unrealistic expectations due to a lack of understanding of each other’s views.  People tend to believe that everyone should think the same way they do as the following situation that occurred in our medical office a […]

Building Team Trust

Happy Thursday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.”  I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at […]

Are You A Positive Team Player?

Everyone likes to work with people who have a great attitude.  You know the person who smiles and says good morning and then if they are done with their work will come and ask if you need help. People with positive attitudes are a joy to be around whether it is at work or home.  […]