Archive for the ‘ Self-improvement ’ Category

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]

Peak Performance Management

If you have been in a management position at any time in your employment life, I am sure you will agree that it is a position not for the “faint of heart.” I have managed a medical practice for over 23-years now and the challenges along with the victories have been many. It took me […]

The Ghost Of Christmas Past, A Management Lesson

For the past two weeks, I have been teaching in our Virtual Practice Management membership group lessons we can learn from the story “A Christmas Carol” by Charles Dickens, that can make us better managers or business owners. This week we took a look at the chapter in which Ebenezer Scrooge is visited by the […]

Don’t Lose It..

During difficult times it is easy to lose our sense of humor, but it is during these times that we really need it. Humor can lift our spirit and allow us to lift others. A good belly laugh allows us to take in oxygen which stimulates our heart, lungs, and muscles. It also increases endorphins […]

Struggling With Employee Engagement?

If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” […]

What’s It Gonna Be?

Randy Pausch the author of the “Last Lecture” said “We cannot change the cards we are dealt, just how we play the game.”  This quote has probably been one of the most inspirational and enlightening quotes for me.  Possibly, because I am a two-time Breast Cancer Survivor and have had to choose how I was […]

Creating A Circle Of Safety At Work

As I mentioned a couple of posts ago, we have been covering the topic of “Building Trust” with our work team in a private group I coach through Top Practices Practice Management.  One of the topics we discussed this week was the importance of creating a circle of safety at work with our team. You cannot […]

Coaching Isn’t Therapy

I have been investing in self-development for over 20 years now and besides a regular daily exercise routine, it has been the best thing I have done for myself.  I have always been a someone who loves to learn new things, but self-development is for “me” to grow and become a better person. To help […]

Generational Differences In The Workplace

Generational differences can affect a business in many ways.  One of the biggest issues with a multigenerational team is unrealistic expectations due to a lack of understanding of each other’s views.  People tend to believe that everyone should think the same way they do as the following situation that occurred in our medical office a […]

Building Team Trust

Happy Thursday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.”  I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at […]