Archive for the ‘ Team Work ’ Category

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]

Does Your Business Have Problems To Solve?

No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably.   We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to […]

Struggling With Employee Engagement?

If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” […]

Creating A Circle Of Safety At Work

As I mentioned a couple of posts ago, we have been covering the topic of “Building Trust” with our work team in a private group I coach through Top Practices Practice Management.  One of the topics we discussed this week was the importance of creating a circle of safety at work with our team. You cannot […]

Generational Differences In The Workplace

Generational differences can affect a business in many ways.  One of the biggest issues with a multigenerational team is unrealistic expectations due to a lack of understanding of each other’s views.  People tend to believe that everyone should think the same way they do as the following situation that occurred in our medical office a […]

Building Team Trust

Happy Thursday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.”  I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at […]

Are You A Positive Team Player?

Everyone likes to work with people who have a great attitude.  You know the person who smiles and says good morning and then if they are done with their work will come and ask if you need help. People with positive attitudes are a joy to be around whether it is at work or home.  […]

It Is Still About The Customer Experience

With everything that is going on in our work world during this time, it can be difficult to keep employees engaged with their job tasks and the desire to give great customer service. Taking the time to communicate daily with your team talking about your business’s current situation and any job concerns they may have […]

Vision And Purpose At Work

  If you are in a position at work where you are required to train others do you find it easy?  I have been training for over 24 years and there are many things that I have learned over the past two decades that have made training not only easier, but it has made the […]

3 Tips To Build A Happy Work Environment

We probably have all experienced going into a place of business whether it be a doctor’s office, a restaurant, or the neighborhood deli, but when you were there things just felt a bit off possibly a bit toxic. Maybe you have experienced this in your own place of work. It can be very hard to […]