Brendon Burchard said, “You grow into the service level you want to provide.”  We know it is our choice how we present ourselves each day at work with our customers and coworkers.

But, I think the message that Brendon is trying to get across though is that we need to make the effort to grow our service skills in order to continue to provide a higher level of customer service.  If you go to work each day and never invest in yourself to become better, how do you expect it to happen?

Ask yourself these questions and then rate yourself from 1-5, with 1 being poor, 2 average, 3 good, 4 very good and 5 excellent and see how you tally up with your “service skills” score.

  • Am I friendly all the time at work?
  • Can I have a positive attitude even when the encounter I’m having is not so positive?
  • Do I make it easy for customers to do business with my company and myself?
  • Am I helpful to the customers and to my coworkers trying to make their day a better one?
  • Do I empathize with customers or coworkers when they have a problem and try to help them?
  • Do I remember that my actions can and do trigger other’s actions, either for good or bad?
  • When I see a customer is my first thought, “I want to make their experience a great one?”
  • At the end of the day have I earned a “gold star” by the service I have given?

How did you do?  I know working with the public can be difficult and trying and it is not for everyone.  If you think your career is in the customer service field somehow, then I hope you take Brendon’s advice and continue to grow your service level, it will make your career more meaningful.

There are so many great books, videos and courses out there that you can take to improve not only your skills but to become a better you overall.  Here is a current Google link to some of the most popular books on Great Customer Service out there at this time.  I have read many of them and will continue to read, listen, learn and grow- I hope you will too!

Brendon Burchard

Great Customer Service Books

Keep moving forward,