Practical Practice Management

Wait Before You Judge The Moment

“Do not judge the moment because once you judge it good or bad you limit it from being something else.” ~ Jay Shetty

The other day I was watching Jay Shetty in an interview (see link below if you do not know who he is) and he was talking about how often we limit the experiences we are having due to the fact that we judge them too quickly.

I really had not thought about this in this way before.  He went on to say that “If something does not go the way that we expect that it should have that we will deem it as a failure or something bad.”  Where if we just waited to see what happens and the final outcome, we may find that it really is not a failure or bad that is actually worked out well or that the lesson learned was so much more valuable than what we originally had hoped.

During this difficult time, for most people it is easy (I include myself in this) to get upset because things are different, and we cannot do what we really would like to.  Instead, if we could look for the positive (yes, there are many positive things we can find) and focus on them we will be surprised at how much better we can feel and we can pass that on to others that we do come in contact with within our homes and workplaces.

Just because we have to practice “physical distancing” does not mean that our attitudes cannot affect others.  Let’s try to wait before we judge and see what great things may be in store for us.  Thanks for the wise advice Jay Shetty!

Keep moving forward!


Jay Shetty

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Prosperity and Something Greater

My good friend and partner in The Top Practices Virtual Practice Management Institute is Rem Jackson.  Rem is the CEO of Top Practices which is a Marketing and Management Company that helps medical practices reach their full potential of growth and revenue while teaching the physicians how to get their nights and weekends back.

Recently, Rem started a Podcast called Prosperity & Something Greater which I’ve had the pleasure of being a guest in.  Prosperity is an interesting topic to discuss as it can be very different for each person depending on values, goals, and beliefs.

All of the episodes that Rem has done so far have been uplifting and thoughtful, really good insights to keep you seeking a positive direction in your own life.

If you are like most of us, you are hearing a lot of negative output going on in our world right now, so you need to keep filling yourself up with positive insights and outlooks.  Rem’s podcasts will do just that.

Take care and take a listen,


Below is a link to my interview with Rem:

Prosperity & Something Greater

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Do You Work In A Medical Practice? How is it going?

As many of you know, I work in a medical practice. Things are quite different now as we are reopening and trying to keep everyone safe practicing physical distancing and extra sanitization of the office as each patient leaves the practice.

There is a lot of new practices and protocols we are having to figure out and perform each day, even as the state is opening up.  Communication has become more important now than it ever has been, and it always has been #1 on my list.  We take more time now talking together as we are working through “new” daily procedures deciding what works and what needs to be changed.

Together as a team we discussed the two points below in detail, sharing what they mean and giving each other examples of how we can get to know what each other are thinking. We are asking questions and trying to understand each other’s comfort zones and boundaries and general feelings during this pandemic.

  1. Take time to communicate:  We are so rushed these days, with all that we have to accomplish at work and at home.  It is essential that we take those extra few minutes each day to ask those we work with how their day is going, and what is going on at home and how they are feeling.  It is important to get a little personal (within the boundaries of each person’s comfort zone). Trying to get to know where your co-workers is at during this time is a way of showing that you care about them and that is more than just work, it is a bond you are creating with one another.
  2. Listening is just as valuable of a skill as talking: Take those extra moments to listen, what exactly are your co-workers saying?  Ask questions, and “listen between the lines” to what is being said.  Develop your skills of understanding, this means that you need to be quiet, and seek understanding as to where your co-worker may be coming from.  Do not assume that you know, it is better to ask for clarification, so you really know what is being said.

As our conversation was taking place you could feel everyone begin to relax as they listened and talked with each other. It certainly is worth the invested time upfront to hopefully prevent misunderstandings for the future.  We will continue to meet each morning to check in with each other and ask questions and seek answers.


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Top Practices The Virtual Practice Management Institute

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Saturday Thought…

Do not be afraid to pursue your dreams.  Life only happens once and no one is guaranteed how much time they have.  If you can think it, and have the true desire to pursue it, you can make it happen.  If you get discouraged just read about Walt Disney and all the obstacles he faced when chasing his dream.

Have a wonderful Saturday, take care!


It May Not Be What It Seems

“Sometime when things may seem like they are falling apart, they might actually be falling into place” ~Unknown

Today, maybe a difficult day for many of us, if not all of us.  We are all going through many changes and struggles.  They are all different, yet somewhat the same.

One of my good friends told me this about our current world situation, “We are all in this ocean of turmoil together, but our boats are very different.”

Some days when I talk to patients and clients and listen to their stories of concern and fear there is no way that I can tell them, “Just look to the things you can be grateful for.”

Although I practice this every day, I cannot discount what others are going through and feeling.  We are humans and we should be there to support each other, “while we are sailing on our own individual boats.”

What I personally have found to be extra hard this past year was not being able to give a hug or embrace to those who could use it.  I had to learn to give them “virtual hugs” and tell them how much I feel for their situation and that I will be thinking of them.

I don’t like to discuss politics, but the Governor of California does not use the term “Social Distancing”, he says that we must stay social and practice “Physical Distancing.”

I agree with this thought, we must stay social and be there in whatever capacity for our fellow human beings.

We need to hold to the thought that “things as crazy as they may be, are causing things to fall in place for each of us and our world.”

We can be grateful that we can still practice kindness. 🙂

Stay safe and take care…


Practical Practice Management

The Virtual Practice Management Institute

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Employee Loyalty?

In the midst of COVID-19 and so many people being laid off last year, I have found several employers that are “Essential” who had to furlough employees.  Now they are ready to open their business to some extent and are finding that their employees do not want to come back to work.

Some are due to health issues, others because they do not have childcare, but there are some employees that have found benefits of being furloughed that make coming back to work less attractive at least for the time being.

This brings up the question, “Does employee loyalty still exist today?”  Many employers doubt that it is possible to create employees that are dedicated enough to stay around for more than a few years.

This may be true for some employees due to being in school, others moving out of the area and then there are those that are working on a home business hoping it will become a full-time venture in the future.

Employers are concerned about having dedicated employees as well as the costs of investing in employees.  Their hope is that the employees are going to be there for a long time and the odds are they may not.

While hiring employees for life is not a reality for the most part, there are a few things that employers can do to cultivate “employee dedication” to them and their business while they are employed.

This checklist, if used, will show your employees that you care and value them.  They in turn will appreciate you, their employer, and be more dedicated to their job while they are employed.

  • Get to know your employees as people you care about.
  • Take the time to listen to them.
  • Be available for them.
  • Handle mistakes fairly.
  • Implement ideas that they have.
  • Notice when they do something good.
  • Invest in training for them.
  • Create a pleasant appearance of their workplace and space.

Along with providing the above, there are three main reasons that employees will leave an employer:

  1. Lack of faith in management or vision of the company.
  2. Concerns with the way the employer or management treat people.
  3. Lack of employer or management support and Leadership in areas of performance reviews, employee development, and education.

The time we are living in does present challenges for employers with longevity and dedication of employees. With an employer’s dedication and Leadership to their employees and providing the above they will have a better chance of creating loyal employees.  And you never know they might create employees that will want to stay with them for a long time.

Take care and care for those that care for your business 🙂


The Virtual Practice Management Institute

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Accept The Challenge?

+ Add New Category I was listening to Ryan Holiday’s Daily Stoic video the other day and he happened to mention this quote above by Viktor Frankl and it really spoke to my heart.  We cannot change many of the situations we have been encountering during the pandemic, so what can we do?  We must accept the “challenge to change ourselves” to move forward.

This sounds easy but it can be very difficult, but what is the alternative?  To stay where we are and be miserable, frustrated and angry, or depressed.  These are all real feelings and I am not discounting their place during this time.

What we need to realize is there is something that we can do that is positive, good, and healthy for us. Viktor Frankl was an Austrian neurologist and psychiatrist as well as a Holocaust survivor he spent three years in concentration camps.  He took this horrible time of his life and learned each day from its experience.  Viktor then went on to write “Mans Search For Meaning” which is a life-changing book.

Viktor has so many wonderful quotes that strike a heart cord during difficult times. These times are challenging but we are strong.  Keep accepting the challenge!

Take care and stay safe,


“Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

~ Viktor Frankl

Practical Practice Management

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Finding Positive Thoughts During Difficult Times

Starting each day with a positive outlook is wonderful, but it is not always easy to do, especially right now during our global concerns and sicknesses.  In fact, when things are not going well in our life, our family, community, and world we can have a very difficult time being positive.

But if we take a few minutes to think about it, our minds are very powerful and we can make choices that will help us to become more positive even during these difficult times.


The trick is to remember to do them. These three actions below, as simple as they are, can be real game-changers during tough times. How do I know? I practice them myself.

  1. Change your focus. When faced with troubled times, like sick children, financial issues, and personal life struggles people tend to keep their focus on their problem.  The more you focus on your problems the worse they tend to seem and it becomes overwhelming.  While at work look outward, think about what you do and how it affects those you work with.  Ask yourself “what can I do to make their day or their experience a better one?”  When you focus outward, it has a positive affect on you and you begin to lift yourself up from the issues that are weighing you down.
  1. Practice what psychologists call “reframing.”Are you an optimist or a pessimist?  When a situation does not go as you planned how do you react? For example, you were planning to take your children to the park to play, but it started to rain, do you get upset and say, “The rain has ruined our play day?”  Or you can look at the situation and say “How wonderful we have rain let’s see what fun we can have making a tent in the house, or baking cookies, etc.”  Reframe the negative by finding something positive to replace it. Training yourself to do this is a challenge, but you will be much happier once you begin to master it.
  1. Make a Happy Thought List. This is a list of things that make you happy.  Take the time to jot down big and little things that make you happy and bring a smile to your face.  Maybe it is watching your children play, or a favorite childhood memory.  I also like to have pictures of my family around me at work and at home that I can look at and warm my heart with.  Write your happy thoughts on an index card or several and one with you and set the others out around your house, car and office.

Although these things do not change your situation, they will make your days easier to get through.

“You’re going to go through tough times – that’s life. But I say, ‘Nothing happens to you, it happens for you.  See the positive in negative events.” ~ Joel Osteen

Wishing you and yours, peace, health, and happiness during this difficult time.


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Better Hiring Decisions

So often when employees are hired on with a company they think that the position they were hired for is all they need to know about in order to do a great job.  This may be correct at first until they master that position, but there is always room for growth no matter where you work or what the position is.

One of the top reasons for lack of employee growth and engagement in the business is the lack of managers and employers having continued training for their employees so they may learn how the business is actually run, what it takes to do it, and what it would take to make it better and more profitable.

When it comes to hiring, employers need to look for candidates that have an interest in furthering their education and knowledge, and this doesn’t necessarily mean just in the industry they are seeking a position in, but in continued personal growth development.

Great employees possess the desire for continued personal growth development and there are two key attributes that shine through when working with them.

  1. They work diligently on continuous self-improvement.
  2. They seek occupational growth and development no matter where they work.

These two attributes go hand-and-hand as they feed each other. If you are continually trying to improve what you currently are doing at work, you will eventually find other strategies and methodologies that add to your development as well.

Next time you are in the hiring mode make sure you ask questions of the candidates you are interviewing about what they do in the area of “personal growth development” to keep growing as a person.  When you find a person that is active in personal growth development you will know it because they will be more than happy to tell you what books they are reading, seminars they have gone to or online courses they have taken.

These are the people you want to hire because they take the time and see the importance of investing in themselves to become a better version of themself each day.

Keep moving forward,


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Humor in the Workplace

Our work lives can be so stressful on a daily basis and we know that stress is very harmful to our physical and mental wellbeing.  My workplace is no different.  One thing that I try to remember throughout the day is to have fun.  Now, maybe what I am doing is not fun, but I can create fun by laughing with patients or co-workers.  Even a smile or a pat on the shoulder to someone makes me feel lighter, uplifts others and that changes my outlook to be more positive.

Levity and humor are good for our physical and mental self.  A study done by Dr. Lee Berk of Loma Linda School of Public Heath, in California, shows that laughing impacts the immune system making it grow stronger with increased activity of T-cells, natural killer cells and antibodies.  Research has also shown that laughing reduces stress, high blood pressure, and oxygenates our blood, which increases energy and relaxes our muscles.

With the decline of Americans being satisfied with their job (80%, at last count, are unhappy with their employment) you would think more employers would be looking for ways to “lighten up” the workplace?

Many employers are of the mindset that if their employees are laughing and enjoying themselves at work then the work must not be getting done.  When, in fact, people work better when they are interacting and enjoying some levity at work.

Just take a look at the management practices of Google, Evernote and Best Buy (which are just a few among the many) that are of the belief that humor, enjoyment and just plain fun make employees happier and businesses more profitable.

In the article Humor and Fun in the Workplace, Dr. David Abramis at Cal State Long Beach has studied fun at work for years. He’s discovered that people who have fun on the job are more creative, more productive, better decision-makers, and get along better with co-workers. They also have fewer absentees, late, and sick days than people who aren’t having fun.

There are many benefits to bringing humor to the workplace, take the challenge and see what good spirits you can raise at work today. Oh, and please share them with me because I am always looking for new things to bring levity to our workplace.

Keep moving forward,


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