When I was at a conference a couple of months ago a Malpractice Attorney was speaking on how to handle problems with patients or clients to keep them from escalating and becoming serious issues. She said that most problems can be solved if we would just take the time to ask questions and then listen […]
Delivering negative feedback to employees is one of the most difficult tasks a manager has to do. It is not that they do not want to let the employee know what they have either done wrong or need to improve on. It is being able to deliver the information in a way that it will […]
