Posts Tagged ‘ customer surveys ’
Listening To Your Customers
The Magic Kingdom surveys guests on a continual basis. They have several ways they do this. They feel that “guests are best heard through many ears.” Disney has what they call “super greeters” that roam the parks and ask guests to take surveys. Now since they all are trained to “walk the talk” they never […]
What Kind Of Ride Are You Giving Your Customers?
One of my office mottos is “Our patients deserve an “E” ticket ride when they walk through our door.” For those of you over the age of 40 who have been to Disneyland when you were young know exactly what I am talking about. When you went to Disneyland way back then, you had to […]
Customer Service, What is Their Perceived Value?
The other day in our medical office when a patient came to the front counter to check out, the medical assistant asked how their visit went and the response of the patient was “well, I guess it was okay…all the doctor did was look at my foot and tell me that he thought it was […]