This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some imagination!) Now, […]
“There is no reason that work has to be suffused with seriousness…Professionalism can be worn lightly. Fun is a stimulant to people. They enjoy their work more and work more productively.” ~ Herb Kelleher, CEO, Southwest Airlines I am a firm believer that levity at work is one of most important ingredients necessary in creating […]
There is something to be said for when you find what works and when duplicated it produces the same successful result; that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, a good example would be customer […]
I went into our local dry cleaners the other day. The clerk walked up to the counter asked my name, counted my clothing items, took my money and never once did I see her eyes. If your business has customers, then you are in the customer service business. Each encounter with a customer or potential […]
Have you ever wondered what it would be like to be a customer coming into your place of business to either purchase something or receive a service? How do you know what your customers are experiencing if you never have put yourself in their shoes? Many businesses use “shoppers” on a regular basis so that […]
We all know that the key to a successful business it to be able to attract customers, satisfy them and retain them for future business. Not to mention to be able to Wow them so they send their friends and family your way. Here are just a few ways that your business can improve their […]
Just think about when you go to a store or a site online, what is it that you want? You want help to get whatever it is that you need, whether it is a service or a product. More times than not…you want it right away. When customers call us at work or come into […]
“Yes! A wonderful alternative to no!” ~ Jeffrey Gitomer” Doing Holiday shopping can be one of those love/hate tasks. You enjoy buying family and friends gifts that will surprise them and at the same time not all shopping experiences are pleasant. When I was in high school I worked in a toy store during the […]
Whether you work in a medical office or a grocery store, if the business’ main purpose is to provide service or products to people then you have customers. Customer service is what can make the difference in whether people come to your place of business or another who offers the same service. Having a choice […]
Did you know that your customers are more likely to share information with others about their bad experiences with you or your company than the good? You may have a customers that you have been doing business with for several years and they have always been very satisfied, but never told others about your good […]
