Posts Tagged ‘ Handling angry customers ’
Who Has Your Back?
On Tuesday, we covered the topic of Managers Who Listen. There is more to listening than just paying attention when someone is speaking to you. Managers need to listen to what is going on in the workplace around them. One of my high school teachers told her students “You need to be able to hear the […]
Handling Angry Customers
If you work in a business that deals with people in an ongoing way then you are probably familiar with dealing with negative attitudes. As we know people cannot always be on their best behavior, especially if they received a product that did not work or was broke. Or possibly the service that they expected […]