Posts Tagged ‘ happy customers ’

The Stories Our Customers Will Tell

Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers.  Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the […]

Spelling Out Good Performance

This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some imagination!) Now, […]

Make Happy Happen

Last week I stopped by our local pet store to pick up a few things for my Boston Terriers.  As I was walking up to the register one of the clerks was coming up to help me and he said to his coworker, “Boy, I sure do like working with you.” I told him that […]

The Need For Customer Service Feedback

Having good employees should not be the exception, it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we […]

Helping Employees To Fly High

Whether you own a business or manage it, the most important asset that you have are your employees. They are the ones who come in contact with your vendors and customers on a daily basis. If your employees are not happy, then your vendors and customers are not going to be happy. How can you […]