Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]
On my coaching call yesterday, we were discussing the topic of “Mindset” and how we have the ability to change our mindset. I told the listeners about a time when I was speaking at a conference on the topic of “Creating a Great Workplace Environment” and this manager came up to me afterward and thank […]
Almost all businesses depend on people. Many need people to work at the business, or to shop at their business, and people to promote and market their business. Whether it is customers, patients, clients, or coworkers that you work with, they all deserve to receive the best service that you can give each day. How we […]
We have all had encounters with businesses that we wondered “how do they keep their doors open?” They had either bad employees, made it hard to do business with them, or their service from A-Z was very poor. We have also worked in businesses where we have encountered business owners, managers, or co-workers that were […]
“Monday, Monday, so good to me Monday mornin’, it was all I hoped it would be….” Happy Monday to you all! Do you know if you asked 100 people if they are happy to go to work Monday morning you would probably get a 50/50 answer between yes and no? We all would love to […]
Yesterday, I was listening to an interview with John Assaraf and he was talking about creating habits for change that we desire in our life. As we know making changes is not always easy even when we want the change. It is a known fact that “90% of heart patients do not stick to the […]
Change can be hard, really hard, especially if we are not prepared to make it happen. Listen to this… “90% of heart patients do not stick to the lifestyle changes their physicians state they need to make in order to live longer” Wow, that is just amazing! Do you think that they really want to […]
“We do not have to be stuck where we are. Our minds are powerful when our hearts are strong. We can move forward to where we want to go, if we give ourselves a powerful enough reason to do it.” ~Unknown Lewis Howes – School of Greatness Keep moving forward, Tina
“People may hear your words, but they feel your attitude and that will either enable you to connect and win them over or it will alienate them from you.” John Maxwell is one of my favorite writers and speakers. This quote of his above is one that resonates with me. Attitude is such a critical […]
Why is it that so often when someone does something that we do not like or agree with we think that we should correct them? Do we really know all of the “correct” answers and think others should think or do what we say? Maybe we should take Jay’s advice and put ourselves in their […]
