Posts Tagged ‘ listening skills ’
7 Ways We Tune Out On Conversations
The way we communicate with others can either make or break the relationship or encounter we are having with them. I’m sure you have had a conversation at some point where you realized that you were the only one having the conversation. Our values, beliefs and thoughts make us who we are. They are the […]
An Ounce Of Prevention
Recently, our medical practice hired two new staff members. These wonderful ladies have worked together in another practice for about one year so they know each other pretty well, which is helpful for them. What is important is that we (those who have worked in our practice prior to our new hires) work at developing […]
“There is never just one way to look at something – there are always different perspectives, meanings, and perceptions, depending on who is looking.” The Blind Men and The Elephant Six blind men were discussing exactly what they believed an elephant to be, since each had heard how strange the creature was, yet none had […]
What Do Your Clients Hear When They Call Your Office?
The other day I made a call to a vendor to order a few supplies for the practice. When a representative came on the phone to help me she seemed a little distracted, taking a bit longer to get our account information up and I thought to myself “well maybe she is new at the job.” […]