Posts Tagged ‘ listening to customers ’
What Attracts Customers?
Recently in Italy my aunt and I spent extended time in a couple of our favorite towns. Since we were not in tourist mode this trip, we were able to observe the people in the town closer. We noticed an interesting repeated situation, some stores and restaurants seemed to attract all the business and others […]
The Heart Of Service, Your Customer’s Voice
Being in a service oriented business I am always looking for ways to improve the quality of service to our customers, which in my case happens to be patients. Today I went to a meeting in which I had the chance to listen to an excellent physician speaker who happens to work for Palmetto GBA […]
What Is It That They Remember?
“People do not remember what you think is important; they remember what they think is important” ~ John Maxwell I recently went to a physical therapist for help with a leg problem and after he got my history of the issue at hand he asked me something that I thought was quite interesting. He asked […]