Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when […]
Working with the public on a daily basis we need to remember that many times what our clients/customers hear sounds much different from what we think. There are times when we encounter our customers that we are also in the middle of dealing with other daily routine tasks or maybe even an urgent issue […]
