A couple of weeks ago I shared about Attitude and Self-awareness and used some references from Jeffrey Gitomer’s book “The Yes Attitude.” This week I am at a conference in Las Vegas, where many of the lectures that I will be giving and listening to will be about “Patient Satisfaction” or “Customer Service.” I thought […]
Collecting every dollar owed in a medical practice or any small business can prove to be quite a challenge in these hard economic times. If your staff members are not well-trained in the collection policies and processes for your business you may be losing money on a daily basis. Here is an example of what […]