You Can Make A Difference
There is something to be said for when you find what works and when duplicated it produces the same successful result; that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks.
Or at work, a good example would be customer service. If you have happy, satisfied customers, you must be doing something right. Figure out what it is you are doing to make your customers happy and continue it.
Remember that people are creatures of habit and do not take change lightly. If you have found what works with your customers, you may not want to change it. That does not mean that you cannot try to improve on your service.
If your goal it so make things better you should ask your customers if there is something they might like that you are not providing and how could you make their experience with your company a better one.
Good customers are more than happy to give you some insight into additional ways that you could serve them that would be helpful and appreciated.
Many times business owners either hear or read about a company that has some great philosophy or culture that has caused them to be super successful and they think if they duplicate what this company has done they will have the same results.
This is not true, as no two companies are the same, even if they produce the same product or give the same service. Why? Because the people who make up the company are different, the companies are different.
In the town that our medical office is in, there are 12 other foot and ankle specialist within 12 miles of our office. What is it that makes our office so different, that our patients love referring their family and friends to? It is the people who work there. We make the difference.
Wherever it is that you work, you can make the difference to your customers, co-workers and employers. Step up to the plate and make today a great day at work.
You cannot duplicate what others do; you can only make your place of business an original that no one will want to forget.
Nov 2nd, 2017 9:00 am
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