Practical Practice Management Blog

We have recently had some changes take place in our office with one employee moving and working remotely, a new employee coming on board...

These are excellent questions that need to continually be posed to our team on a regular basis so we can continue to improve on the...

The business owner, supervisor or manager should not be the only ones in the office that delegate.  When working as a team, many times...

Now this really caused me to lift an eyebrow at first because as a manager I never liked the thought of having “power.”  My management...

Do you just go back to your desk feeling hurt, dejected, and angry?  No, you need to find out what is going on, but how?  You certainly...

I was reminded of this the other day in our medical office.  A patient was angry about a bill they received.  They proceeded to verbally...

I I flipped through the flight service magazine to see if there was something that I might like to watch and nothing really jumped out at...

Recently at an appointment my dentist, whom I know well, was thanking me for referring one of our patients to his practice, which is...

Take for instance the Autocratic management style, not too many people really like working for a dictator, but in some cases with certain...

More satisfied employees become engaged, long-term employees.  So employee satisfaction needs to be number  one on the employer/employee...

A water bearer in China had two large pots, each hung on the ends of a pole which he carried across his neck. One pot had a crack in it,...

It happens everyday in offices all over the world, people come to work to complete the tasks that they were hired to do.  they are doing...

I was on my lunch hour and of course the post office did have a bit of a line (I expected this as a lot of people try to take care...

While it is not always easy to get the buy-in from all team members to give great customer service, it is essential, not only to the...

Right before one of my lectures I was talking with some attendees who also managed medical practices and one of them said “that she felt...

If issues arise and you need to remind them of their tasks you want to handle it in a manner that shows you mean business, but also you...

“Accountability breeds response-ability.” ~Stephen R. Covey I can tell you from experience that there is nothing more disappointing than...

~Charles R. Swindol If it is not today or tomorrow, you can pretty much guarantee that the day after you will be faced with some sort of...

Being a parent of adult children, I thought about what it would have been like if I would have been a reactive parent as my children were...

The topic of goal achieving is always popping up under “business management” search engine optimization.   To be a good manager you not...