We each know what it feels like when we have a great “customer service” experience. We love the company, we think the people are great, we cannot wait to go back and we tell others our experience. We need to give back the same to those we come in contact with at work in person, over the phone or via the internet.
The secret of giving great customer service is…don’t give any feeling to other you wouldn’t want to feel yourself. (Wow, that sort of sounds like the Golden Rule)
Jeffery Gitomer states you know when you are doing a great job because you can feel it.You also know when you are doing you’re doing your BEST, because you have an inside feeling of YES!
It is only possible to get that feeling when you’re concentrating on building a better self. A better brand of YOU! It takes a daily self discipline and re-dedication to your positive attitude every morning.
It is studying, it is reading great books, it is spending quality time building the character of the most important person in the world. That person is you.
How do you feel on the inside after each customer encounter?
What keeps you from repeating great service feelings?
If you like it, then give it..
Be the best that you can be to the people you serve in your company.
I hope you have enjoyed these lessons from Jeffery Gitomer’s book “Customer Satisfaction is Worthless, Customer Loyalty is Priceless.”
Happy Friday and enjoy your weekend!
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