Practical Practice Management Blog

If you work with people you are in the people service business.  Whether it is customers, patients, clients or coworkers that you work...

Is your job predominantly to interact with customers? If so, there are a few key thoughts that are necessary to keep in the forefront of...

Time passes so quickly and the older I become the more I can reflect on my past and understand where my parents were coming from a bit...

One of my favorite authors is John Maxwell. One of my favorite quotes of his is, “People may hear your words, but they feel your attitude...

As a business owner or manager have you ever asked your employees what they like most about their job and why? Do you know if they are...

“If you can’t explain it to a six-year-old, you don’t understand it yourself.” ~ Albert Einstein In this time that we live in things,...

I have a lot of fun going into places of business and observing the behavior of the employees when they interact with customers. You...

Occasionally our office likes to do fun themes to surprise our patients.  About six years ago our office decided to do an underwater...

As a customer I try to be as understanding as possible when I encounter not so good service. We all know that there are times when poor...

“Try to make at least one person happy every day.  If you cannot do a kind deed, speak a kind word.  If you cannot speak a a kind work,...

It seems as though in the past couple of weeks our office has had to handle situations with difficult people. Not only were these people...

The most important ingredient in marketing to make a business grow is customer service.  If you have poor customer service your bottom...

Happy Thursday to you all!  I am at the Disney Hotel again to present at one of the largest Podiatric Medical Conferences in the U.S....

“Let no one ever come to you without coming away better and happier.” ~ Barbara Glanz Yesterday, my post was about levity in the...

“There is no reason that work has to be suffused with seriousness…Professionalism can be worn lightly.  Fun is a stimulant to people....

There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not to...

We have just hired a new employee at our practice. She is just what the “doctor” ordered (appropriate, I work in a medical office)....

“I think that a lot of players and a lot of teams do not think of contact lenses as being a part of that essential gear, but it truly is....

I went into our local dry cleaners the other day. The clerk walked up to the counter asked my name, counted my clothing items, took my...

Communication with others, whether it is at work or home takes effort.  Often times what happens when trying to communicate with others...