Practical Practice Management Blog

Have you noticed a change in your mood or maybe a coworker’s mood since the time change?  Maybe you or they seem sad, grumpy or...

Great leaders let people get on with it Bad leaders like to ‘shake the pan’. You see this a lot on TV cooking shows. The producer tells...

Have you ever been asked a question that seemed like the person asking it put very little thought into it before asking it?   You needed...

“When all’s said and done, all roads lead to the same end. So it’s not so much which road you take, as how you take it.” ~ Charles de...

The Holiday season is rapidly approaching and with it comes the hustle and bustle of shopping. This is either a joy or dread to people...

We have all heard the phrase “There is no I in team” but what does it really mean?  A team can only truly succeed if its players put...

When you work with people, more likely than not, you will at some time have a problem or disagreement that needs to be addressed.  If you...

Managers and leaders can struggle to get their staff motivated to perform at their highest level.  I learned a long time ago that as a...

Today, I was speaking to a group of medical office managers on the subject of customer service. I mentioned that it is pretty amazing...

Who are the people you surround yourself with? I think that what Jim Rohn is saying is that the people you spend most of your time with...

Have you ever wondered what the ratio is between complaining and being thankful?  It seems like I hear more complaints from the people I...

John H. Patterson, 1844-1922 I recently read about John H. Patterson, who was considered to be the father of modern salesmanship.  John...

I recently had the opportunity to talk with an up-and-coming manager of a small business.  She wanted to know what it takes to be a good...

I attended a lecture recently and the speaker said that most people use only 25-35% of their listening potential. That is a pretty...

I think most people love having fun, it makes us feel great and uplifted.  There have been many studies done to prove that humor is very...

So often we forget that we are accountable for what we say and do.  I hear colleagues say things and make promises with the intention of...

COMMUNICATION “Without it you travel alone.” When you have multiple relationships in the workplace there are a few easy rules that can be...

It is Monday, what better way to start your week off than by making the encounters you have awesome for those you meet? It really is very...

What is a comfort zone?  It is where we feel good, confident, we have minimal stress and anxiety there. Why not stay there it sounds like...

“Forget yesterday – it has already forgotten you. Don’t sweat tomorrow – you haven’t even met. Instead, open your eyes and your heart to...