Practical Practice Management Blog

What is not seen much are topics for leaders and managers about showing their employees the importance of passing praise and compliments...

Many of our jobs are very stressful and hectic.  At times is it hard to be thankful when we are “under the gun” to perform and produce. I...

Yesterday on my lunch hour, I went to the local deli.  When I got to the register to order the man behind the counter said, “Hi Tina, I...

My husband and I went out to lunch at our favorite pizza place on Sunday.  We had a nice waiter, who was very attentive.  Those of you...

In the instant demand world that we live in, where many times our customer service is done in a matter of a few minutes. We really need...

I really enjoy going into places of business and observe the behavior of the employees when they are interacting with customers. You...

image: http://www.infifthgear.com Have you ever really thought about how you sound to others, especially the customers who come to your...

If you serve customers or clients you are in the service industry and understand that 100% satisfaction is the goal to aim for when...

We all know that the key to a successful business it to be able to attract customers, satisfy them and retain them for future business. ...

Every business depends on customers of some type.  Without them they would no longer be in business.  It is highly important that...

by Greg Blencoe A while back, I had a brief conversation with a woman I know.  Near the end of the conversation, she told me that her...

“The more high technology is around us, the more the need for human touch.” With the advancement of technology we have seen the decrease...

Whether you work in a retail store, restaurant, doctor’s office, or some other industry that has customers, you know that it is the...

Every time we have a personal or professional encounter with someone we have the opportunity to make an impression on them about who we...

Do you work in a customer service business? If you do I am sure you can relate to this video very well. I am always amazed at the...

We all want to be the best we can be at work and in our personal life. Charles Wang, CEO of the world’s third largest independent...

Today we will cover the fourth issue brought up by the office managers at my recent conference. If you have not been following this week...

We each know what it feels like when we have a great “customer service” experience.  We love the company, we think the people are great,...

Have you ever thought about what the actual value is of each of your customers? Some are more than others, but if you add the total...

Just think about when you go to a store or a site online, what is it that you want? You want help to get whatever it is that you need,...