Practical Practice Management Blog

A couple of weeks ago I shared about Attitude and Self-awareness and used some references from Jeffrey Gitomer’s book “The Yes Attitude.”...

When striving to improve your customer service techniques, it is important to remember that each moment you have with a client/customer...

Do you do your job the best that it can be done?  Only you can add value to what you do. You can add value by doing more than is...

My conference at Disneyland, CA. last week was wonderful. It is always so refreshing to learn new things about the field you are working...

The Magic Kingdom surveys guests on a continual basis.  They have several ways they do this.  They feel that “guests are best heard...

Walt Disney believed that every detail of each project he did was important.  It is the details that catch the interest of customers....

“The greatest definition for concentration I ever heard is, “Wherever you are at, be there!” ~Jim Rohn While attending a conference, I...

“Our mission statement about treating people with respect and dignity is not just words, but a creed we live every day.  You can’t expect...

It is Monday, what better way to start your week off than by making someone’s day great? It really is simple, just say or do something...

Whether you work in a medical office or a grocery store, if the business’ main purpose is to provide service or products to people then...

“Your brand or your name is simply your reputation” ~ Richard Branson Photo from Pennylicious.com There is a lot written about branding...

“This was posted earlier this year.  It is a great topic and is one that we will put on the back burner because there are so many other...

Greg Blencoe the author if the Supermanger offered his book as a Kindle download on Amazon for free.  I announced this on my blog and...

“Yes! A wonderful alternative to no!”  ~ Jeffrey Gitomer” When I was in high school I worked in a toy store during the Christmas Holiday...

What a great question I thought.  Many times we think the people we serve that pay money for either product or service are our...

Then when something happens and they are less than satisfied, do they remember all the good you have done and let it slide?  Probably...

There are so many great points that he makes in this book that drive the main point that all workplace leadership must be ethical and...

Thankfulness should be an everyday habit that we develop and if we do, our perspective on life will change for the good. Today in our...

Ask those that work with you to put on their thinking caps and take a look around at what you are currently doing that you might be able...

Happy Tuesday to all of you!  Today I am happy to host Greg Blencoe, the author of The Supermanager on my blog today.  For those of you...